We are looking for a well-qualified and motivated Service Writer to join our Service team. Applicant must have customer service experience. Previous experience in Powersports, Auto, or another related field preferred. Applicant needs to be reliable, dependable, and trustworthy.
Responsibilities:
· Interact with customers, listen to their questions and concerns, also provide timely responses
· Educate customers about the store’s products, services, and offers
· Schedule appointments, take parts orders, monitor service progress, calculate charges, and process payments in our Lightspeed software
· Review customer accounts and report changes to internal staff
· Manage complaints, returns, and resolve customer grievances
· Record customer details and transactions
· Serve as a customer relationship manager
· Serve as a link between customers and different departments in the store
Skills and Qualifications:
· Proven experience in sales, customer relations, or related positions
· Knowledgeable in computer applications and industry-specific software
· Excellent customer service, problem-solving, and listening skills
· Patient disposition and ability to resolve conflicts
· High school diploma or equivalent
Benefits:
· Retirement matching
· Employee discount
· Paid time off
· Profit Sharing
· Paid Holidays
Schedule:
· Monday through Saturday, final schedule to be determined with Store Manager.
Job Type: Full-time
Pay: $17.00 - $24.00 per hour
Contact: Justin, Store Manager, at 715-232-8590
Location: Menomonie, WI
Job Type: Full-time
Pay: $17.00 - $24.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Experience:
- mechanical: 1 year (Preferred)
Ability to Commute:
- Menomonie, WI 54751 (Required)
Ability to Relocate:
- Menomonie, WI 54751: Relocate before starting work (Required)
Work Location: In person
