Software Quality Assurance Analyst

The Software Quality Assurance (QA) Analyst ensures high-quality, reliable, and user-friendly software products by creating and executing test plans, collaborating with stakeholders, and identifying potential issues. This role requires expertise in testing methodologies, business analysis, and data validation, as well as defining and refining QA processes to improve efficiency.

This is a unique opportunity to make a lasting impact and play a key role in shaping our testing processes and ensuring quality solutions for internal and external stakeholders.

The American College of Obstetricians and Gynecologists (ACOG) is the premier not-for-profit membership organization dedicated to improve the lives of all people seeking obstetric and gynecologic care, their families, and communities. ACOG is currently seeking a Software Quality Assurance (QA) Analyst to join our Information Technology team. In this collaborative, fast-paced environment, you'll work closely with developers, business analysts, and project managers to define test strategies, lead manual testing efforts, and drive process improvements.

Note: This position is considered Hybrid and will need to commute to ACOG's office three days per week located in Washington, D.C., starting September 1, 2025.

Duties/Responsibilities:

• QA Processes: Establish, document, and refine QA processes, with a focus on standardization, automation opportunities, and process improvement.
• Test Planning and Strategy: Create detailed test plans, cases, and scripts based on requirements.
• Conduct Testing: Perform manual and automated software testing (system, functional, regression, integration, performance, cross-browser, cross-device) to identify defects and ensure quality.
• Web and Software Development Testing: Test web projects, including CMS, analytics, and accessibility, while collaborating with external vendors for quality assurance.
• Bug Tracking and Reporting: Identify, document, and track defects, working with developers and stakeholders for resolution. Monitor the status of defects and quality metrics.
• Regression Testing: Develop and maintain regression test plans to ensure new features do not impact existing functionalities, and proactively address potential issues.
• Test Data Management and SQL: Leverage SQL and database skills to identify and validate test data, interface with the CRM, and support testing scenarios.
• Test Documentation: Maintain up-to-date test documentation aligned with project requirements.
• User Acceptance Testing (UAT): Develop UAT plans, guide participants, and research and confirm issues, ensuring the product meets expectations.
• Business Analysis Support: Collaborate with BA to ensure requirements are clear, testable, and comprehensive. Identify gaps or ambiguities in requirements early and provide insights to refine acceptance criteria and test cases.
• Agile/Scrum: Participate in Scrum ceremonies, integrating testing into every phase.
• Continuous Improvement: Continuously improve testing processes and stay up to date with the latest tools, methodologies, and frameworks.
• Project Documentation and SOPs: Create project documentation and SOPs.

Required Skills/Abilities:

• Technical Skills:

  • Strong understanding of software testing methodologies (system, functional, regression, integration, etc.) with proven expertise in manual testing and the ability to adapt to different testing scenarios.
  • Proficiency in test case creation and execution, with the ability to identify edge cases, document defects, and ensure comprehensive coverage.
  • Basic SQL/database querying skills for test data validation, with the ability to write and manipulate complex queries or the willingness to develop this skill.
  • Familiarity with Agile/Scrum practices and foundational knowledge of automation frameworks and scripting languages (Python, Java, etc.).
  • Ability to quickly understand and work with core technologies in use at ACOG and adapt to new software and technologies.

• Test Documentation and Process Improvement:

  • Proficient in developing/maintaining test documentation and QA processes.
  • Experience supporting user acceptance testing (UAT), including test plan creation and guiding stakeholders through testing.

• Business Analysis:

  • Ability to collaborate with BAs, developers, and stakeholders to clarify testing requirements and ensure alignment with business needs.

• Soft Skills:

  • Strong analytical, communication, and problem-solving skills.
  • Adaptability and strong attention to detail.
  • Ability to communicate testing results and complex issues clearly to both technical and non-technical audiences.
  • Continuous improvement mindset, seeking ways to enhance testing processes, tools, and methodologies.

Education and Experience:

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience in software quality assurance.

• Experience:

  • 4+ years of experience in software quality assurance or a related field.
  • Proven experience defining and refining QA processes, developing comprehensive test cases, and contributing to process improvement initiatives.
  • Hands-on experience with a range of testing methodologies, including functional, regression, integration, and user acceptance testing (UAT).
  • Collaborative experience working in Agile environments, partnering with business analysts, developers, and stakeholders, to ensure alignment across the development lifecycle.
  • Demonstrated proficiency testing mobile/web applications and APIs.
  • Skilled with testing tools (Selenium, Postman, JUnit) and familiarity with bug-tracking tools (Jira, Bugzilla).

• Preferred Qualifications:

  • Experience building automated testing frameworks.
  • Knowledge of web design and accessibility standards (e.g., WCAG).
  • Familiarity with web analytics tools (e.g., Google Analytics).