At Goodwill, we find that we are at our best when we work together, as One Goodwill, across the organization, delivering vital services and resources, and empowering individuals to increase their independence and reach their full potential. We continue to change lives daily through the development and execution of initiatives that enrich the lives of those we serve through education, health, and employment.
We search for the best employees possible and are currently seeking a Full Time Student Services Coordinator to provide administrative support to Goodwill’s Trauma-Informed Behavioral Health Program. The Student Services Coordinator will guide youth ages 10-24 and families through the Program and assist them with accessing additional community resources when possible.
We invite you to Apply Today! Visit our website www.goodwillpeo.org. and click on the Careers Page. The pay range is $19.00 per hour to $20.00 per hour.
Benefits include: Paid time off, six paid holidays, 10k provided life insurance, medical, dental, vision insurance, store discount, and 401(k) plan with company match.
What will the job look like?
The Student Services Coordinator is responsible for guiding youth ages 10-24 and families through Goodwill’s Trauma-Informed Behavioral Health Program (Revive) as well as assisting them with accessing additional resources throughout the community. This individual works closely with the rest of Goodwill’s Youth Services team, as well as many partner agencies, to coordinate and schedule a range of services, including screening, assessment, psychoeducation, therapeutic supports, and service and resource navigation to youth in need. There will also be opportunities to educate families and community members on trauma and mental health. The ideal candidate will have excellent interpersonal skills to provide compassionate and culturally-responsive communication to clients from a wide range of backgrounds. They must also possess the organizational and computer skills to keep track of a wide array of client information and appointments.
This is a Monday-Friday position with no on-call or crisis response, though occasional evenings may be required. Some job duties will take place at our Goodwill Commons facility, while many other activities will occur at our school and agency partner sites. While they report to and work closely with their department’s Program Manager, the Student Services Coordinator often must perform their job duties autonomously and be able to make educated, ethical decisions regarding programs and participants while away from leadership.
Qualified candidates will have at least 4 years of combined experience and/or education in the fields of psychology, social work, community healthcare, behavioral health, education, or similar settings. Experience with high-risk youth and adolescents, trauma-informed care, and/or community-based mental health programs preferred. Goodwill will provide additional professional development and training on these settings and topics as well.
What are the essential responsibilities?
- Assist youth and families with scheduling screenings, assessments, intakes, and therapeutic appointments for Trauma-Informed Behavioral Health support, both at Goodwill and at partner agencies.
- Work with families, schools, and community agencies to document and advocate for youth needs and educate on how mental health supports can be reinforced in all aspects of the youth’s life.
- Maintain up-to-date knowledge on available mental health services in the community, and the enrollment or referral processes for these services, to help guide individuals and families on how to access the best care for their needs.
- Maintain updated client information
- Coordinate and facilitate assigned programs and provide support to all program activities when needed. Work collaboratively and independently with the understanding of when it is necessary to communicate and coordinate work efforts with other staff and Program Manager.
- Promote programs through community outreach and take initiative to meet program enrollment goals through creative outreach efforts and collaboration with program partners.
- Collect data and feedback from program participants in a timely manner to comply with program reporting. Have in-depth knowledge of program requirements and best practices.
- Serve as primary point of contact for program for participants, families, partners, volunteers, and other stakeholders.
- Maintain a positive and professional demeanor at all times, and use excellent interpersonal and group facilitation skills to ensure that all program participants feel safe, valued, and able to succeed.
- Facilitate culturally-competent communication and program services with a diverse set of individuals, ensuring equitable treatment of all participants, regardless of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
- Report to Program Manager on program goals and participant progress, as well as any unusual and/or crisis situations as they arise. Provide safe and effective leadership for program participants in a crisis and work to de-escalate any unsafe situations.
- Serve as the representative of Goodwill Industries in the community and engage in community outreach, resource development, and networking activities in order to grow and market programs.
- Maintain positive working relationships with community partners, service providers, and collaborating agencies. Stay informed of community resources to make appropriate referrals to program participants.
- Participate in Goodwill meetings, webinars, and conferences, as necessary.
- Ensure the safety of participants, staff, and others by following all organizational and programmatic policies and procedures.
- Perform all other related duties as assigned
EDUCATION AND/OR EXPERIENCE
- Minimum of four years experience and/or education in the fields of psychology, social work, community healthcare, behavioral health, education, or similar settings.
- Experience with high-risk youth and adolescents, trauma-informed care, and/or community-based mental health programs preferred.
- Must be a self-starter and possess excellent skills in trauma-informed practice, therapeutic interventions, time management, organization, communication, and teamwork.
