Substance Use Disorder Case Manager

Employee Job Description

Title: Substance Use Disorder Case Manager

Hours of Work: Full-Time: 40 hours/week. Flexibility required.

Reports To: Heartwood Center Director

Overarching Goal

This position is responsible for providing shelter/drop-in center services for individuals and families experiencing or at risk of homelessness and/or food insecurity in the Greater Hazleton Area with a focus on individuals impacted by substance use disorders.

Qualifications:

 Post-secondary education or equivalent

 Knowledge of peer-based services, recovery principles, and homeless services.

 Excellent computer, written, oral and interpersonal skills.

 Excellent organizational skills with strong attention to detail.

 A clear understanding of the services provided by New Roots and Willow Foundation.

ESSENTIAL DUTIES

 Provide intensive and individualized case management services with a focus on empowering individuals to overcome barriers.

 Engage with clients impacted by substance use disorders while experiencing

homelessness or facing the risk of homelessness.

 Conduct comprehensive assessments to determine client needs and appropriate services.

 Develop and update individualized service plans.

 Monitor client progress and provide ongoing case management to help clients set and achieve personal goals.

 Provide referrals and coordinate access to housing, medical care, financial assistance,

drug and alcohol treatment, peer support, and other support services.

 Maintain thorough and accurate members records and documentation that adhere to

regulations and reporting requirements of funding sources.

 Develop, work collaboratively, and maintain strong working relationships with partner organizations and other professionals.

 Provide crisis intervention and support when necessary.

 Facilitates and/or schedules life skill groups as necessary or requested.

 Advocate for clients and ensure they receive appropriate treatment and timely services.

 Collaborate with the Center Director by reporting utilization changes, demographic shifts, presenting needs, and service gaps.

 Model inclusive, culturally appropriate language and attitudes.

 Follow the employee handbook, policies, and procedures.

 Works cooperatively with other staff, volunteers, community service individuals and interns, assisting with guiding duties, program requirement and center guidelines while on shift.

 Performs other reasonably requested duties as assigned.

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Work Location: In person