The Environmental Services Supervisor will provide direction, support, training and motivation for post-event housekeeping staff and contracted services within T-Mobile Center. This role requires maintaining the highest possible standards and integrity is of utmost importance.
Essential Duties:
- Perform Clean-Telligent inspections in assigned areas and provide feedback to team members. Correct all deficiencies to meet or exceed TMC’s Cleaning Protocol. 2 CT inspections per day: 10 per week.
- Provide direction, support, timely feedback, and recognition of approximately 40-75 part-time and contracted staff during daily, event, and post-event cleanup of the facility to ensure building standards are met and maintained.
- Train staff in the proper completion of tasks and use of standard housekeeping equipment (vacuum cleaners, buffers, wet vacuums, walk-behind scrubbers, ride-on scrubbers, carpet extractors, and rotary machines) to ensure equipment damage and repair costs are kept to a minimum.
- Perform general cleaning duties as business demands. Effectively, while providing exceptional customer service as needed.
- Forecast necessary staffing levels and work schedules to ensure efficient coverage. Assign event, post-event, and daily housekeeping crews based on the needs and requirements to ensure proper deployments and standards are maintained.
- Report equipment problems and maintenance issues, accidents, injuries, and safety hazards or unsafe work conditions to management
- Interface with management to ensure impeccable cleaning standards are maintained and company safety & security procedures are followed.
- Organize and maintain supplies in rooms/closets, and work with building staff to ensure recycling guidelines are met and adhered to.
- Perform an inventory of equipment.
- Other duties as assigned by management.
Required Qualifications:
- A minimum education level of: High School Diploma or its equivalency
- 2-4 years of supervisor experience.
- Proven ability to identify and resolve problems promptly; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively.
- Knowledge of equipment, cleaning supplies and methods to be used on various surfaces.
- Knowledge of the occupational hazards of the work and necessary safety precautions (chemicals, safe handling and MSDS requirements).
- Attention to Detail - Achieve thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
- Proven ability to maintain effective professional working relationships with all levels of staff in a diverse workforce.
- Proficient in Microsoft Word, Microsoft Excel and email correspondence.
- Ability to complete projects efficiently & on time with minimal supervision in a fast-paced environment.
- Communication: In English, speaks and listens clearly; Writes clearly and informatively, maintaining professionalism in all communications.
- Ability to manage teams of people to complete tasks by given deadlines.
- Ability to work flexible schedule including evenings, overnights, weekends and some holidays.
Physical Requirements:
- Able to lift/carry objects weighing and move materials and equipment up to 50 lbs.
- Ability to move efficiently about the venue for extended periods during shift, including positioning oneself to complete projects over, under, through and up/down stairs.
- Able to work with machines, including but not limited to floor scrubbers, polishers, and mops.
Preferred Qualifications:
- 2-4 years’ housekeeping/custodial experience in a commercial facility
- Knowledge of various types of floor care and carpet extraction is a plus.
- Bachelor’s Degree
Additional Comments:
ASM reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.
for applicants requesting a reasonable accommodation.
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