Tax Clerk- Listing

Job Purpose

Provides clerical support for the listing and appraisal of individual (non-business) personal property. Assists the public in listing personal property for ad valorem taxes; interprets and applies departmental policies and practices in adjusting valuations; interprets and applies departmental policies and practices in proration of taxes; enters and verifies data into the computer to generate tax bills; maintains situs of personal property; maintains an orderly filing system; scans and archives documents as needed; processes mobile home park report; processes refund/release and supplemental/discovery bills; answers citizen questions; processes/audits homestead, disabled veteran, and circuit breaker exemptions; performs other related work as required.

Responsibilities

• Assist the public in listing personal property for ad valorem taxes.
  
• Interpret and apply departmental policies and practices in adjusting valuations.
• Interpret and apply departmental policies and practices in proration of taxes.
• Enters and verifies data into the computer to generate tax bills.
• Maintains situs of personal property (performs change-of-county if needed).
• Maintain an orderly filing system (refilling documents as needed).
• Scan and archive documents as needed.
• Process mobile home park report.
• Process refund/release and supplemental/discovery bills.
• Explain and/or convey listing information to the public in person, on the phone or in writing.
• Process/audit homestead, disabled veteran and circuit breaker exemptions
• Performs related work as required.

Qualifications

COMPETENCY STATEMENTS:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail-oriented – Ability to manipulate small pieces of data with accuracy and focus.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multitasking – Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Skills & Abilities

Essential Knowledge, Skills and Abilities

• Considerable knowledge of the laws, policies and guidelines used in the clerical support of tax listing of non-business properties.
• Considerable knowledge of the practices, procedures and forms used in the clerical support of tax listing of non-business properties.
• Working knowledge of mathematics.
• Working knowledge of grammar and composition.
• Working knowledge of computers.
• Some knowledge of personal property appraisal.
• Some knowledge of the Tax Department and the Machinery Act of North Carolina.
• Ability to establish and maintain effective working relationships with other employees and the general public.
• Ability to effectively and appropriately respond to questions and concerns from citizens regarding personal property tax appraisals.
• Ability to work under moderate supervision.
• Ability to read and compare words and figures carefully and accurately.

• Graduation from high school (or equivalent)
• One year experience in clerical work.

• Successful completion (within two years of employment) of UNC SOG Listing and Assessing and UNC SOG Personal Property Appraisal and Assessment.

Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following the 30-day waiting period. Changes to elections can then be made during the annual open enrollment period, usually in the fall, or within 30 days of a qualified life event (marriage, divorce, birth or adoption of a child, change in child's dependent status, death of a spouse or other dependent and other change in employment status).

Alamance County Government currently offers three plans of medical/pharmacy benefit options including a COPAY Plan 70, COPAY Plan 80 and a QHDHP with HSA.

Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.

Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.

Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.

Death Benefit - Alamance County Government has elected to contribute towards a Death Benefit associated with the Retirement System for all employees that are contributing Retirement System members. Once an employee has met at least one (1) year as a contributing member to the retirement system, the employee will have a benefit payable to their beneficiary of no less than $25,000 and no more than $50,000 based on the employee's salary. Benefit is payable if the employee is actively working and has not reached 70 years of age.

Life Insurance – Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.

Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave the County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have at least five (5) years of service, you are considered 100% vested in NCLGERS. Alamance County will be contributing a percentage as required by NCLEGRS on your behalf as well.

Time Off Accruals:
Vacation Time – All Alamance County full time employees immediately earn a bank of vacation hours that can be used after 6 months of employment (exhausting their probationary period). Vacation time accrues based on the full-time hire date (most recent hire date is used in the case of rehires). Employees with a hire date before the 15th of the month will receive vacation credit for that month; otherwise, time will not be earned. Time will be contributed to the employee's time off bank on the 15th of the month based on a monthly proration of the schedule below.

Years of Service - Days of Vacation Annually
0-4 years of service 10 days equivalent to 80 hours
5-9 years of service 13 days equivalent to 104 hours
10-14 years of service 16 days equivalent to 128 hours
15-19 years of service 21 days equivalent to 168 hours
20 years or more 25 days equivalent to 200 hours

Sick Time – All Alamance County full-time employees will earn a bank of sick hours to be used when they are away from work for instances related to their own illness or the illness of an immediate family member, death of an immediate family member or when they (or an immediate family member) need to attend a health-related appointment. All County employees earn 12 days of sick leave per year with an earnings of 8 hours per month if employed on or before the 15th of the month.

County Observed Holidays – Alamance County will observe the State of North Carolina Holiday Schedule. Holidays will include the following and will be paid at 8 hours holiday pay. Exceptions have been made for certain departments given the nature of the services provided.

Wellness Benefits & Programming:
Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded.
Help is available 24/7/365 by telephone.

Alamance County Employee Health Center opperated by Everside Health: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the clinic. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.

Services Available:
Treatment of injuries or illnesses such as Flu, Sinus Infection, pink eye, sprains, strains or fever.
Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...)
Assistance with finding a Primary Care Provider
Health Education and Counseling
Triage and referrals to specialists when appropriate.

Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave (up to 4 weeks), Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.

Employee Fitness Center:
Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.