TDI-Director III (Director of Operations)

Do you have a passion for public state service and enjoy making a difference? Don’t miss out on this opportunity. The Texas Department of Insurance, Division of Workers’ Compensation (DWC) is hiring! DWC administers and operates the Texas workers’ compensation system. DWC regulates the workers’ compensation system, settles disputes, provides customer service, promotes workplace safety, and ensures compliance with state laws. DWC is located in the Capitol Complex, in the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol. 

Benefits of working at TDI:

·         Flexible work schedules.

·         Work-life-balance.

·         96 hours of accrued vacation a year.

·         96 hours of accrued sick leave a year.

·         20+ holidays every year.

·         Career advancement opportunities.

·         Free parking.

·         401(k) and 457 Programs.

·         State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).

·         Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays the other 50%). 

·         Optional benefits like dental, vision, life insurance, and many more.

·         Qualified employer for the Federal Public Service Loan Forgiveness Program. 

Before you apply:

Learn about our selection process, our military employment preference, licensing, and credential requirements. 

Director III (Director of Operations)

This position performs advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning as the Director of Operations and reports directly to the Deputy Commissioner of Operations. Work involves establishing the strategic plan and goals and objectives; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities or business functions; and reviewing and approving budgets within departments or divisions. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

This position:

·      Directs functions and activities in the program area, including staff.

·      Plans, develops, and approves schedules, priorities, and standards for achieving goals and directs evaluation activities.  

·      Plans, assigns, and supervises the work of others; performs and oversees administrative functions, such as hiring and evaluating employees. 

·      Collaborates with management to ensure goals and objectives are consistent with the agency’s strategic plan. 

·      Represents the agency at business meetings, conferences, hearings, trials, legislative sessions, and seminars or on boards, panels, and committees. 

·      Develops and implements techniques for evaluating program activities and operational projects, including contracting and travel, and identifies the need for changes and implements process improvement activities, including approval workflows.

·      Provides regular updates regarding activities, accomplishments, performance, strategies, issues, and operational functions.

·      Develops, reviews, and approves budgets and major expenditures; and ensures that the requirements of funding sources are met.

·       Develop policies, procedures, and guidelines; and implement and monitor compliance. 

·       Coordinates DWC-wide initiatives and activities, as well as agency-wide initiatives and activities with the Texas Department of Insurance.

·       Builds and maintains effective relationships with internal and external partners, including other state agencies, professional organizations, and stakeholders.

·       Drafts, reviews, edits, and approves management, productivity, and financial reports and studies for external audiences in a clear and comprehensive manner.

·         Writes and coordinates the completion of major agency projects and legislatively required reports.

·       Reviews results of special investigations, internal audits, research studies, forecasts, and modeling exercises to provide direction and guidance.

·       Provides analysis and recommendations on complex policy issues, ensuring compliance with federal, state, and local regulations.

·       Maintains a current working knowledge of workers’ compensation statutes, rules, processes, and procedures.

·       Performs other duties as assigned.

This position requires: 

·      Graduation from an accredited college or university with a degree in business, public administration, management, government, communications, or in a field related to the position.

·      Five years as an executive in the administration of business or government, OR as a practicing attorney, OR as a certified public accountant. With two of those years in work experience related to the position to be held.

·       Regular work attendance.

·       Experience may substitute for education on a year-for-year basis.  Education may not substitute for the experience requirement. 

Preferences for this position include:

·         Experience with operational strategies.

·         Executive management experience.

·         Experience with project management.

This position requires demonstrated knowledge of:

·         State laws, rules, procedures, and regulations relevant to job requirements.

·         Principles and practices of public administration, management, and organizational behavior.

·         Management control and internal reporting techniques.

·         Business process re-engineering and agency-wide operations.

·         Budget planning and strategy.

·         Methodologies include operations, analysis, process development, and quality assurance for agency and division projects.

This position requires demonstrated skill in:

·         Developing goals and objectives.

·         Problem-solving and critical thinking.

·         Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.

·         Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.

·         Strong organizational and project management skills.

·         Communicating complex information, both verbally and in writing, across a wide range of audiences.

·         Strong skills in writing and editing.

·         Maintaining a strong ethical environment.

·         Applying critical thinking to develop, monitor, and evaluate administrative policies and procedures.

·         Change management and managing complex, multi-year projects. 

This position requires the demonstrated ability to:

·         Develop employees through training, mentoring, and goal setting.

·         Exercise administrative and technical supervision of employees for the accomplishment of group and agency goals.

·         Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.

·         Maintain the confidentiality of sensitive information.

·         Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.

·         Manage and coordinate multiple tasks and priorities to meet necessary deadlines.

·         Work both independently and as a team player.

·         Direct and organize program activities.

·         Work collaboratively with a large team across various program areas.

·         Plan, assign, coordinate, and manage the work of others.

·         Develop, evaluate, and edit program area procedures, workflows, and approval processes.

·         Identify problems, evaluate alternatives, analyze and interpret information, and implement effective solutions.

·         Prepare succinct reports.

·         Present complex data, policies, analyses, and recommendations in a clear and concise manner.

·         Exercise and apply sound judgment when making decisions.

Military Employment Preference

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a military employment preference, you must submit the following documents, as applicable, with your application. See How to Apply – Military Employment Preference.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

SEI15, 10C0

Click or copy and paste the following link into your browser to access Military Crosswalk information:

Military Crosswalk for Occupational Category - Program Management

How to apply:

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager’s name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.

Submitted through Work in Texas:

Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.