Assists the Hotel General Manager in managing the property operations on a day-to-day basis, to assure optimum performance and continual improvement in the company’s functions. Resolves guest and employee issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. Assumes the Hotel General Manager’s responsibilities when required. Assures 100% guest satisfaction. MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees. Assists the Hotel Manager in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. Assists Hotel Manager in monitoring in-house guest balances, cash flow and cash handling, Shift to shift responsibilities are being followed. Assists with monitoring monthly inventory of supplies and equipment. Ensures that day to day purchases made are within budget and with approved vendors. Promotes 100% guest satisfaction throughout the property. Instills 100% guest satisfaction objective to hourly associates. Serves as first level of contact for Guest Service issues. Resolves guest issues or determines necessity to escalate to GM or District Manager. Conducts telemarketing and/or sales calls to assist Hotel Manager with sales activities. This includes serving as a team lead to all other hourly staff members in the performance of daily work activities. Trains employees on Company standards and job performance expectations when the Hotel Manager is not available. Upholds and Enforces ESH standards and policy compliance at the hotel level. OTHER DUTIES Assists with all sales related activities to increase occupancy. Supports the Hotel Manager by seeking out potential business in local market. Provides other relief or back-up duties as needed at the hotel including front desk coverage as per Company standards, housekeeping, and other duties when needed to ensure optimum operation of the hotel. Inspects guest rooms. Performs duties in all departments when needed including. Hotel housekeeping Actively reviews and monitors Social Media websites.
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Night shift
Work Location: In person
