POSITION TYPE: Full Time (W2)
LOCATION: Mountain View, CA
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlink-us.com .
WHO we’re looking for:
We are looking for a Technical Writer - Product Ads who will be responsible for helping to create, update, and manage our technical and non-technical documentation and be a core part of the product operations team. You will work closely with engineering, product management, and other organizational stakeholders to create resources that document what our AdTech software products do, enable our partners to leverage them, and establish a strong relationship with the brand.
To be successful in this role, you’re motivated and ready to thrive in the fast-paced culture of a dynamic, growing global company. You have an appetite to learn with a positive attitude, willing to jump in and tackle new challenges. You have strong analytical skills and the ability to deep dive into various topics in order to build useful and user-friendly content. You are effective at communicating highly technical documentation to diverse audiences. You are a self-starter who thrives under pressure and enjoys team successes. You can work independently, but aren’t afraid to ask for help when stuck or want to kick ideas around.
The ideal candidate will be able to share a portfolio of documentation written for diverse audiences, including technical and non-technical readers.
Role and Responsibilities:
- Produce and maintain world-class documentation, including: product documentation, user guides, and developer guides, including API guides.
- Work closely with globally-distributed product managers, engineers, and other organizational stakeholders.
- Manage the end-to-end documentation process including authoring, editing, reviewing, publishing and maintaining content.
- Manage the style, layout and design of documents according to our house style guide.
- Plan, schedule, and track documentation work to meet product release dates and deliverables.
- 4-6+ years of technical writing experience, preferably in a technical domain, creating documentation and related resources for both technical and non-technical audiences.
- Bachelor's Degree preferred.
- Experience working with Agile/Scrum software development teams.
- Familiarity with the software development lifecycle.
- Working knowledge of MS Office, Confluence, Jira, Slack, Google Docs, graphics editors and GitHub.
- Knowledge of HTML, Markdown, Javascript, JSON, SQL, and APIs.
- Experience working with content management systems including Confluence and Document360.
- Experience working within a developing information architecture and familiarity with knowledge management concepts.
- Familiarity with a topic-based, learning objective oriented approach to creating documentation.
- Familiarity with the AdTech industry and AdTech concepts.
- Familiarity with data management, reporting and business intelligence concepts is a plus.
- Experience working with product adoption platforms, including Pendo is a plus.
-
Self-motivated
individual with the ability to thrive in a team-based or
independent environment.
- Detail-oriented with strong
organization skills.
- Ability to work in a
fast-paced environment.
- Limited supervision
and the exercise of discretion.
- Excellent English written and verbal communication.
- Strong analytical skills and ability to operate with evolving project requirements and priorities.
- Ability to grasp complex technical concepts and translate them into comprehensive, accurate, accessible and easy to understand documentation.
- Proven ability to work independently, collaboratively, and lead and manage multiple projects/tasks in a cross-disciplinary team.
- Adaptability and ability to adjust to an evolving role and steady change within a fast-growing company.
- Ability to build and maintain content that goes beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques is a plus.
The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.
Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.
WHAT we’ll bring:
During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:
-
Medical
Plans
- Dental
Plans
- Vision Plan
- Life &
Accidental Death & Dismemberment
- Short-Term
Disability
- Long-Term Disability
- Critical Illness/ Accident/ Hospital Indemnity/ Identity
Theft Protection
- 401(k)
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.
This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.
Salary/Pay Range: $35.00-$46.00/hr (Depending on experience)
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