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Technical Writer - (PT)

YMCA of Memphis & the Mid-South
Memphis, Tennessee
Full time
2 days ago

Description

Technical Writer is responsible for creating, managing, and improving internal documentation, user guides, knowledge base articles, and technical policies. Works closely with IT staff and department leads to translate complex technical processes into clear, user-friendly content for YMCA staff across multiple departments and locations. This position is ideal for someone who is passionate about clarity, documentation structure, and user enablement in a mission-driven environment.


QUALIFICATIONS:

Preferred Qualifications:

EDUCATION/EXPERIENCE:

Preferred education:

ESSENTIAL FUNCTIONS:

Documentation & Content Development

Knowledge Management & Collaboration

Training & End-User Enablement

YMCA LEADERSHIP COMPETENCIES:

Mission Advancement: Reinforces the Y’s values within the organization and the community.  Effectively communicates the benefits and impact of the Y’s efforts for all stakeholders.  

Collaboration: Builds and nurtures strategic relationships to enhance support for the Y.  Serves as a community leader building collaborations based on trust and credibility to advance the Y’s mission and goals.  Communicates for influence to attain buy-in and support of goals.  Provides tools and resources for the development of others.

Operational Effectiveness: Integrates multiple thinking processes to make decisions.  Involves staff at all levels in the development of programs and activities.  Ensures execution of plans. Institutes sound accounting procedures and financial controls.  Assigns clear accountability and ensures continuous improvement.

Personal Growth: Fosters a learning environment embracing diverse abilities and approaches.  Creates a sense of urgency and positive tension to support change. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. 

Behavioral Characteristics:  Welcoming, Nurturing, Determined, Hopeful, and Genuine.

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