TENANT SERVICES COORDINATOR (Seattle, WA)
Come work for one of Puget Sound Business Journal’s Top 100 Best Workplaces in 2023!
ABOUT UNICO PROPERTIES LLC
Unico Properties LLC, a subsidiary of Unico Investment Group LLC, is a commercial real estate investor, developer, and full-service operator focused on office assets in emerging markets throughout the United States.
Since 1953, Unico Properties has created places where people want to be, curating environments that foster the well-being of people and communities. Unico is committed to building and operating sustainable real estate—buildings that protect our planet’s resources and are healthy and productive places to live and work.
ABOUT OUR BENEFITS
We offer competitive pay and generous benefits, including:
- Two benefit plans to choose from: a Qualified High Deductible Health Plan or a Buy-Up PPO Plan.
- 12 weeks of paid parental leave for birth or adoption.
- 401(k) plan with up to $9,000 in employer matching each year, 401(k) after-tax elections allowed up to 415(c) limit.
- Starting with 3 weeks of flexible paid time off (PTO), which increases with tenure.
- 11 paid holidays off each year.
- 12 hours of paid volunteer time and $200 charitable contribution matching each year.
- Up to $2,000 Education allowance yearly.
- Required licensing and training covered at 100%.
SALARY
$25.00 - $27.00 / hour annually, for candidates in Washington state.
ABOUT THIS POSITION
The Tenant Services Coordinator greets and directs visitors and routes telephone calls. Assists the Property Manager with tenant relations in the areas of work order processing, answering billing and tenant policy questions, planning special events, and coordinating vendor work. They provide administrative support to the Property Management team, and perform general office duties such as filing, processing mail, and document preparation.
Essential Functions include but are not limited to:
- Enter and dispatch work orders from tenant requests and daily security and janitorial logs.
- Track status of work orders.
- Coordinates service partners such as day janitorial and parking. May manage janitorial contract
- Issue purchase orders and maintain logs.
- Process invoices for accounts payable by coding, dating, obtaining appropriate signatures and sending to accounting.
- Compile tenant billbacks for utilities, services, labor, or materials and submit to accounting.
- Serves as contact for tenants regarding questions and prepares tenant memos.
- Arrange special events and/or special tickets for tenants.
- Coordinate tenant move-in and move-out.
- Maintain current tenant list, emergency contact list, elevator maintenance and entrapment log, vendor, contractor and tenant insurance certificates, tenant leases and general correspondence.
- Maintain building keycard and access software, issue keycards.
- Perform administrative duties to support General Manager, Chief Engineer and other staff.
- Perform general office duties, including ordering office supplies, maintaining office equipment, setting up and maintaining filing systems, distributing mail and preparation of outgoing correspondence.
- Greets and directs visitors, screens and routes telephone calls.
- Schedule conference rooms and meeting set up for building tenants.
ABOUT YOU
Do you have the skills and meet the qualifications below? If so, we want to hear from you!
SKILLS
- Excellent customer service skills and ability to interact with the general public.
- Excellent verbal and written skills to independently compose general correspondence.
- Familiar with various computer software programs, specifically Microsoft applications (Outlook, Word and Excel.)
- Must be organized, able to multi-task, and work in a fast-paced environment.
- Ability to analyze moderately complex administrative details, such as planning, scheduling, assembling reports, and displaying data.
QUALIFICATIONS
- High School Diploma.
- 1-2 years’ experience in a customer service environment.
- 1-2 years’ administrative experience.
ADA REQUIREMENTS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to: work at a stationary work space for long periods of time, with mobility to move throughout the office; use a PC, constantly reaching with hands and fingers and keyboarding extensively; work in close contact with small and large groups as frequent communication with others is required, including use of the telephone; be able to read and write documents in hard and electronic copy, including those requiring great attention to detail; have the physical strength and agility to handle routine office tasks and machinery. Occasional travel may be required for certain employees depending on location.
This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate. Frequent interruptions are common, while under deadlines and time constraints.
Unico Properties LLC is an equal opportunity employer.
All candidates will receive consideration without regard to disability, protected veteran status, or any other status or characteristic protected by applicable local, state, or federal law.
If an applicant requires accommodation during the recruitment process, please reach out to [email protected].
EEO Employer/Disabled/Vets
Education
Required- High School or better
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
