The Medical Support Assistant (MSA) provides administrative and clerical support to ensure Veterans receive timely, coordinated, and high-quality care at the Sheridan VA Medical Center and through community care programs. The MSA plays a critical role in scheduling, patient communication, medical records processing, and coordination between VA providers, community providers, and Veterans. The MSA is expected to represent the VA with professionalism, accuracy, and a patient-centered approach.
Key Responsibilities
· Work with the Lead Scheduler and scheduling/reception team to ensure all schedulers and receptionists perform duties competently and represent the VA positively.
· Support the Lead Scheduler to ensure all patient communications are completed on time and appropriately.
· Coordinate and authorize Veteran care with community providers when VA services are unavailable or cannot be provided in a timely manner.
· Communicate with internal medical providers regarding VA Community Care rules and processes, ensuring compliance.
· Notify contracting supervisor when automated systems are not functioning properly.
· Validate and update patient demographic information in VA systems.
· Process incoming health and administrative records to ensure they are properly integrated into Computerized Patient Record System (CPRS) and Veterans Health Information Systems and Technology Architecture (VISTA).
· Process community care consults using HealthShare Referral Manager (HSRM), Provider Profile Management System (PPMS), and other required systems.
· Answer and screen phone calls courteously and in a timely manner; respond to inquiries regarding delivery of services.
· Perform appointment scheduling, tracking, and pre-/post-appointment communications as required.
· Use Microsoft Office Suite (Excel, Word, Outlook, Teams) daily for communication and documentation.
· Provide quality customer service to patients, patient families, VA staff, physicians, fellows, residents, and contractors.
· Perform other administrative duties as assigned.
Employment Terms
· Travel may be required for fingerprinting, PIV card pick-up, and IT equipment collection at the nearest VA facility.
Qualifications
· Contractor personnel must be a resident of the United States of America.
· High School Diploma or GED equivalent required.
· Oral and written proficiency in English.
· Basic computer skills and proficiency with Microsoft Office.
· Ability to type at least 50 words per minute.
· Must have no health or physical disability restrictions that interfere with assigned duties.
· Basic knowledge of medical terminology.
· Minimum 6 months of customer service experience.
Job Types: Full-time, Contract
Pay: $23.32 - $25.09 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
