POSITION: Ticket Seller
DEPARTMENT: Box Office
REPORTS TO: Box Office Manager
FLSA STATUS: Non-exempt, Hourly
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
THE ROLE
The Ticket Seller is responsible for ticket sales to shows and events by performing the duties listed below.
Essential Duties and Responsibilities
- Demonstrates excellent customer service skills; responds promptly to customer needs and requests for service and/or assistance.
- Focus on each patron’s order and fulfill in an accurate and timely manner.
- Accurately dispenses tickets as requested by patrons using ticketing software and processes purchases made in person and by phone, when necessary.
- Assist patrons in resolving ticket-related issues during events.
- Verify and distribute 'Will Call' tickets to patrons.
- Completes daily ticket sales report.
- Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and submits to Box Office Manager or Supervisor for audit.
- Provides guidance related to venue, show and ticket information.
- Ability to work independently and handle most box office questions without assistance.
- Efficiently and courteously answers questions concerning prices, seating, and events.
- Files various records and reports and performs related office functions and clerical work as assigned.
- Perform other related duties as assigned by Box Office Manager or Designee.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Subject to credit and background screening.
- Excellent organizational skills required
- Good written, verbal, and interpersonal skills required
- Ability to interact with all levels of staff including management
- Professional presentation, appearance, and work ethic
- Ability to operate a computer terminal and printer
- Dependable team player
- Enthusiastic self-starter
- Ability to learn new skills
Education and/or Experience
- High School Diploma or GED required
- Minimum of six (6) months relatable experience required
- Computer and money/payment handling experience strongly preferred
- Experience in computerized ticket systems and/or guest services experience preferred
Skills and Abilities
- Accurately process and handle credit card payments
- Work independently and as a member of a team
- Have excellent communication, listening, problem solving, and organizational skills
- Able to understand, speak, read, and write English
- Able to interact with guests, vendors, and staff in a friendly, courteous, and polite manner
- Able to operate two-way radio equipment
WORKING CONDITIONS
Location: On Site at DeVos Place, Van Andel Arena, Acrisure Amphitheater, Grand Rapids MI
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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