Position Overview:
The Time Critical Enterprise Specialist will handle transportation and customs operations for our partners and clients. This role is responsible for ensuring all relevant SOPs are followed, optimizing the efficiency of airfreight processes and customs processes, finding efficiencies as well as solutions, and providing exceptional customer service to our clients.
The necessary qualifications include confidence in handling a fast-paced environment, following required procedures and processes based on the client’s requirements, and working effectively within a team spread throughout the United States.
Key Responsibilities:
- Follow requirements in the client-specific SOPs provided.
- Maintain SOP based on management guidance and continuously analyze for improvement and clarity.
- Monitor individual work while providing support to ensure high performance amongst the entire team.
- Research errors, KPI inaccuracies, and delays to identify root causes and, when needed, work as a self-starter to solve problems proactively.
- Completion of shipment from start to finish and willingness to work within an automated and technology-forward environment.
- Serve as a point of contact for clients.
- Develop and maintain strong relationships with clients, understand their needs, and provide tailored solutions and support.
- Address and resolve client issues and concerns promptly and effectively.
- Participation in client or internal calls and meetings.
- Implement and actively train and onboard new clients.
- Engagement in professional development and learning.
- Manage Cargowise dashboards/grids for all clients/partners and shipments
- Route effectively, create documentation (AWB, 3461, 7501 etc.)
Key Competencies:
Ensure compliance with all relevant regulations and laws, including tariffs, trade agreements, and import/export restrictions.
Stay updated on changes in regulations.
Prepare and submit accurate Customs entries and documentation.
Ability to file multiple entry types and aptitude to learn for expertise gaps.
Engage in innovative solutions to streamline operations.
Proactively identify potential issues and opportunities and present solutions.
Communicate effectively with internal and external stakeholders, including government agencies and Customs officials.
Work Environment:
½ Remote ½ Office setting.
4 10-hour shifts Thursday through Sunday or Saturday through Tuesday
Responsibilities are subject to change and evolve over time.
Required Qualifications:
- Freight and US Customs experience including issuing AWB, Filing AES, Clearing Freight through US Customs
- Proficiency in Microsoft Office (Outlook, Excel, Word, etc.)
- Excellent attention to detail.
- Strong written and oral communication skills - this role will be customer-facing.
- Works with minimal supervision.
Preferred Qualifications:
- Certified Customs Specialist (NCBFAA) Designation.
What we offer
Employee High-Deductible Health Plan (HDHP) currently paid for 100% by Green.
- $1,800 contributed to employee HSA Account, if on HDHP.
- Employee Dental provided by Green.
- Option to purchase disability insurance.
- Paid life insurance and option to buy-up.
- 401(K) Plan
- Parental Leave Program.
- Monthly recognition points to give/receive, which can be converted to gift cards.
- Tuition Reimbursement Program.
- Weekly fruit baskets in office locations
- A tree planted for every new employee to Trees.org
- Wellbeing Program.
- Training and Development.
Green Worldwide Shipping, LLC (Green) is committed to the full inclusion of all qualified individuals. As part of this commitment, Green will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process and/or to perform essential job functions, please contact Faye Hughes, Head of People and Culture at [email protected].
Green is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
CHQ-DOC-246 Version 1.0 07/15/2025
