Under general supervision, schedules and monitors transit vehicles ensuring efficient scheduling, service delivery, and on-time performance, particularly for paratransit vehicles; coordinates the work of bus operators including assigning equipment and required work; performs clerical and administrative duties; and performs related work as required.
TYPICAL JOB FUNCTIONS
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations where appropriate so qualified employees can perform the essential functions of the job.
Ø Schedules and monitors paratransit trips; schedules, monitors, and records daily work status of operators in the District’s scheduling system; assists with shift acknowledgments and shift confirmation from operators; produces scheduling reports; monitors vehicle operator hours to minimize overtime and cover demand.
Ø Monitors vehicle status for route pull and service availability; serves as gateway for vehicle maintenance; tracks bus location via GPS system.
Ø Provides courteous customer service when responding to calls, emails, and in-person inquiries, with attention to minimizing passenger wait times; analyzes feedback concerning service delivery issues and recommends changes to improve service.
Ø Coordinates detour and route changes as required; communicates and effectively manages route adjustments to maintain on-time performance standards; supports operators in the field and responds to the needs of operators and passengers while in route.
Ø Assists with accident and incident investigations; contacts appropriate law enforcement agencies, medical services, and/or supervisory personnel in emergency situations; documents and reports operational irregularities.
Ø Promptly advises management regarding field problems such as accidents, breakdowns, and delays, and maintains a log of such occurrences.
Ø Performs data entry, manifest entry and review, and other clerical support functions.
Ø Ensures electronic devices are fully charged; refills sanitizer bottles; requests supplies.
Ø Serves as bus operator as needed.
Ø Observes and complies with all District and mandated safety rules, regulations, and protocols.
Ø Performs other duties as assigned.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Ø Equivalent to completion of the twelfth (12th) grade.
Ø Three (3) years of related dispatching experience or two (2) years of experience as a bus operator.
Licenses and Certifications:
Ø Possession of a valid California or Nevada Driver’s License, to be maintained throughout employment.
Job Types: Full-time, Temporary
Pay: $24.15 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Experience:
- Dispatching: 3 years (Required)
- driving: 2 years (Required)
License/Certification:
- California or Nevada Driver License (Required)
Work Location: In person
