JOB DESCRIPTION
POSITION TITLE: Volunteer Coordinator
FSLA Category: Non-Exempt; Full Time 35 hr/wk; Salary: Negotiable
PURPOSE: To oversee and provide support to volunteer and field staff Ombudsmen.
REPORTING TO: Executive Director/Program Coordinator
RESPONSIBLE FOR: Overseeing, supporting, and assisting volunteer Ombudsman with facility assignments, problematic cases, and quality control of documentation and reports.
RESPONSIBILITIES & JOB FUNCTIONS (including but not limited to):
- Provide on-going support, guidance, and mentorship to Ombudsman in the receipt, investigation, and resolution of concerns and complaints made by or on behalf of long- term care residents.
- Help cover in-coming volunteer and customer phone calls.
- Coordinate staff and volunteer facility assignments.
- Ensure adequate facility coverage.
- Provide facility visitation as needed.
- Assist in the investigation and resolution of complex cases.
- Ensure timely submittal of reports by Ombudsman team.
- Review and monitor Ombudsman documentation and reports.
- Track annual training hours received by each Ombudsman.
- Assist with Certification training and continuing education for Ombudsman volunteers and staff.
- Represent the program with other agencies and organization, both public and private.
- Make presentations to community organizations and facilities.
- Plan and manage monthly Ombudsman in-service meetings
- Assist in the posting of content on social media platforms
- Create bi-monthly Ombudsman newsletter and distribute via email
- Provide customer pre-placement counseling
- Other duties as assigned by supervisor
QUALIFICATIONS:
- Successful completion of the 36-hour State Certified Long Term Care Ombudsman training and post-training mentored facility visits.
- Complete 18 hours of additional training annually to retain certification. (Provided by agency)
- Experience in supervising or managing volunteers.
- Must be at least 18 years old.
- BA Degree or equivalent experience.
- Good written and verbal communication skills.
- Proficient in Microsoft Word, Excel, Powerpoint and Outlook.
- Strong time management and project management skills.
- Ability and willingness to make presentations to small groups.
- Speaking Spanish fluently as a second language is desired.
- Valid California driver’s license, proof of insurance, and reliable transportation
- Submit to, and successfully complete a Live Scan fingerprinting background check.
Note: Ombudsmen are by law, prohibited from employment in a long-term care facility or from having any financial interest in a long-term care facility during the time they are acting in an Ombudsman capacity. An Ombudsman will be required to sign the Conflict of Interest policy prior to commencing any assignments.
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by the employee to successfully perform the functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform this job.
While performing the duties of this job the employee will be required to sit for periods of time. Standing, walking, and bending are required movements.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
