Retail Territory Manager

Job Purpose:

The Retail Territory Manager will be required to manage, optimize and develop the economic and commercial performance levels of a network of stations. Controlling the financial risks and ensure due observance of the standards regarding safety, quality, hygiene, environment and brand.

Responsibilities

The role reports to the Retail Regional Manager and will be responsible for the following:

Key Duties

• Analyze sales of fuel, LPG and Lubes sales on daily, weekly, and monthly basis and diversification sales on monthly basis and ensure achievement of monthly and annual sales and profitability targets for each site.
• Maintain and develop profitable sales within the allotted territory in accordance with predetermined marketing policies.
• Draws up P&L forecast at least once a year for each station under jurisdiction and balances the P&L forecast for Company operated stations.
• Develops a profitability grid for each CODO and DODO station.
• Calculate the working capital requirement for Company operated station(s).
• Conduct monthly gauging (dip readings) in each of the stations and perform monthly station pump index readings to verify compliance with exclusive supply rules.
• Measure fuel losses and gains by performing meter dip analysis and recommend necessary action to mitigate and reduce the losses that are above tolerance.
• Monitor territory delivery of the Customer Commitment (Monthly service standard and housekeeping checks, Mystery shopper surveys) and compliance to Site Operations/HSSE standards, contracts, and all legal and regulatory compliance by the Dealer. Instigate remedial action plans where necessary.
• Handle termination of dealer contracts and manage the commercial aspects of contracts with dealers.
• Recover receivables and collect unpaid invoices to ensure no outstanding overdue amounts (TAR management).
• Facilitate timely and professional resolution of customer complaints at sites.
• Prospect for new sites
• Propose training plans for station staff and ensure attendance to compulsory training sessions

Requirements

Academic

Qualifications

• Bachelor's degree in any business-related course

Skills, Experience & Attributes:

• Excellent knowledge of Group procedures, standards, and norms.
• Advanced Computer Skills in Ms Office, Accounting Software and Databases.
• Excellent analytical and numerical skills.
• Accuracy and keen attention to detail.
• A person of high integrity, confidentiality, self-driven & able to work under minimal supervision.