Assistant Laundry Manager

Your Day To Day

Support Overall Laundry Operations

• Assist the Laundry Manager in planning, coordinating, and overseeing the daily operations of the Laundry and Uniform Room.

• Ensure hotel linen, towels, uniforms, guest laundry, and F&B linen are processed, handled, stored, and distributed in accordance with hotel standards and operating procedures.

• Ensure laundry operations are adequately staffed and organised according to business levels, occupancy, events, and operational requirements.

• Monitor workflow between collection, sorting, washing, drying, pressing, folding, finishing, storage, and distribution.

• Ensure operational continuity during peak periods, high occupancy, special events, and manpower shortages.

• Act as the person in charge of the Laundry operation in the absence of the Laundry Manager.

Laundry Quality & Standards

• Ensure all processed laundry meets established quality, hygiene, presentation, and finishing standards.

• Conduct regular quality inspections of hotel linen, uniforms, guest laundry, and outsourced F&B linen.

• Monitor issues such as stains, discolouration, shrinkage, damage, poor finishing, or incorrect washing processes and ensure corrective action is taken.

• Establish and maintain appropriate quality control procedures throughout the laundry process.

• Work with relevant departments to identify recurring quality issues and implement preventive measures.

Linen Management & Par Stock Control

• Monitor hotel linen inventory and maintain appropriate par levels according to hotel requirements and occupancy.

• Coordinate with Housekeeping and other operational departments to ensure sufficient availability of bed linen, bath linen, towels, and other textile items.

• Conduct regular linen counts and investigate discrepancies, shortages, excessive consumption, and unexplained losses.

• Monitor linen discard, damage, stains, and replacement requirements.

• Recommend linen replacement and purchasing requirements based on operational needs and linen condition.

• Support the implementation of effective linen control procedures to minimise losses and unnecessary replacement costs.

Uniform Room Management

• Oversee the daily operation of the Uniform Room and ensure uniforms are properly received, cleaned, pressed, repaired, stored, issued, and returned.

• Maintain accurate uniform inventory and ensure adequate stock availability for all departments.

• Coordinate uniform fittings, new joiner requirements, transfers, replacements, and leavers' uniform clearance.

• Monitor uniform condition and recommend replacement, repair, or disposal when required.

• Ensure uniform records are maintained accurately and confidentially.

Guest Laundry Operations

• Ensure guest laundry is handled with care and processed within the required turnaround time.

• Ensure guest laundry is properly checked, tagged, recorded, cleaned, finished, packaged, and returned according to hotel standards.

• Monitor guest laundry billing and ensure charges are accurately recorded and communicated to the relevant department.

• Investigate and resolve guest laundry issues, including missing, damaged, delayed, or incorrectly processed items.

• Handle guest concerns professionally and coordinate appropriate recovery actions when required.

External Laundry & Vendor Management

• Coordinate the day-to-day operation of outsourced laundry services, particularly F&B linen and other items sent to external service providers.

• Monitor collection and delivery schedules to ensure timely availability of outsourced linen.

• Conduct quality checks on returned linen and report discrepancies, shortages, damages, or quality concerns to the service provider.

• Maintain accurate records of items sent and received from external laundry providers.

• Work closely with Purchasing and Finance on vendor documentation, invoices, service levels, and cost monitoring.

• Support vendor performance reviews and recommend improvements where necessary.

Cost Control & Productivity

• Assist the Laundry Manager in controlling departmental operating costs and achieving budgetary targets.

• Monitor consumption of laundry chemicals, utilities, linen, uniforms, packaging materials, and other operating supplies.

• Identify opportunities to reduce wastage, improve productivity, and optimise resource utilisation.

• Monitor laundry productivity against workload and manpower levels.

• Review operational practices and recommend improvements to increase efficiency and reduce unnecessary costs.

• Support monthly departmental reporting and budget preparation where required.

Reporting & Documentation

• Maintain accurate records relating to linen movements, uniform inventory, guest laundry, outsourced laundry, chemical usage, equipment maintenance, and departmental supplies.

• Prepare daily, weekly, and monthly operational reports as required.

• Monitor key operational indicators and highlight significant variances or concerns to the Laundry Manager.

• Ensure all relevant checklists, logs, records, and departmental documentation are completed accurately and maintained appropriately.

• Support departmental audits and ensure identified gaps are followed up and closed within the required timeframe.

Operational Leadership & Business Continuity

• Act as a key operational leader within the Laundry department and take ownership of daily operational challenges.

• Make appropriate operational decisions within the scope of authority to ensure uninterrupted service.

• Support emergency and contingency arrangements in the event of equipment breakdowns, manpower shortages, delayed external laundry deliveries, or unexpected increases in workload.

• Ensure appropriate communication and escalation to the Laundry Manager and relevant hotel leaders when significant operational risks arise.

What We Need From You

• Diploma or Degree in Hospitality Management or related discipline.

• Minimum 2–3 years of housekeeping supervisory experience, preferably in an international hotel brand.

• Strong knowledge of housekeeping procedures, laundry operations, and chemical safety.

• Familiarity with property management systems (e.g., Opera, HotSOS) is an added advantage.

• Excellent communication, interpersonal, and leadership skills.

• Passionate about cleanliness, guest service, and team development.

• Willing to work on shifts, weekends, and public holidays.