Customer Service Coordinator

Important Note: Kindly apply only if you agree to work on night shifts (rotational basis).

1. Booking Process

• Creation of bookings as per customer instructions.
• Ensuring all bookings comply with rules, regulations, and country-specific requirements.
• Processing amendments or cancellations based on updated customer information.
• Prioritization of activities based on urgency and First-In-First-Out (FIFO) discipline.
• Error tracking and continuous feedback-based improvement.

2. Export Documentation

• Creation of Bills of Lading (BLs) in line with customer shipping instructions.
• Validation of BLs against country-specific and customer-defined compliance requirements.
• Updating revenues per shipping instructions, ensuring accuracy of documentation.
• Managing process execution with urgency and FIFO principles.
• Maintaining records in databases/Excel sheets, ensuring error-free outputs.

3. Import Documentation

• Preparing arrival notices and import invoices on time.
• Ensuring invoices are raised accurately and in line with checklists.
• Maintaining productivity records in respective applications.
• Supporting regional requirements with timely process execution.

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 0–3 years of experience in customer service or operations roles. Fresh graduates are encouraged to apply.
• Shift rotation is mandatory as we support 24/7 operations.
• Experience managing operations for a company that runs 24/7.
• Ability to manage multiple priorities and work under pressure.
• Strong keyboard skills / typing speed.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Excellent communication skills (verbal and written) in English; additional languages are a plus.
• Detail-oriented with strong organizational and time-management skills.