Coordinator Customer Service (Vietnamese speaking)

IMPORTANT NOTE

Kindly be informed that this position is based in Kuala Lumpur, Malaysia. By submitting your application, you confirm your willingness to relocate and be based in Kuala Lumpur if selected for the role.

Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

• Handle Customer phone calls
• Handle cases correspondence with customer
• Act as point of entry for Customer Service Related queries
• Process the request from customers and update FIS with relevant details
• On customer request, handle all relevant activities to announce on carriage to the transport dispatch team
• On customer request, trigger full container releases in FIS
• On customer request, handle special equipment requests
• Verify transport exceptions and bill additional costs / fees to customer where applicable
• Handles revenue dispute capturing
• Handle re-export/return shipments
• Propose and discuss with the managers actions to improve the import efficiency
• Build Expertise in all topics related to Customer Service
• Follow standard processes and new requirements as communicated by management
• Complete all functional HIP training timely

• Fresh Graduate are welcome to apply.
• University degree or Diploma with 2 year and above of experience in Customer Service and preferably in the Shipping/Maritime industry.
• Must have good communication skills in both Vietnamese and English, verbal and written.
• Experience in the Maritime Industry preferred.
• Able to work well with others and follow guidelines.
• Proficient in MS Office.
• Positive and pleasant attitude with customer service mindset.
• Receptive and be able to grasp new ideas and motivate one’s self for personal development