Supply Chain – Warehouse & Logistics - Manager

Purpose of Job:

To lead end-to-end warehouse and logistics operations, ensuring operational efficiency, inventory accuracy, cost control, regulatory compliance, and timely delivery, while driving continuous improvement across warehouse and fleet operations.

Responsibilities

Warehouse Operations & Inventory Management

• Ensure proper handling and segregation of temperature-sensitive, regulated and other specialized products.
• Maintain a clean, safe and GDPMD-compliant warehouse environment.
• Oversee inventory accuracy through cycle counts, stock reconciliation and audits.
• Implement FIFO/FEFO practices and monitor shelf-life-sensitive inventory.
• Design and implement efficient warehouse layouts to maximize space utilization.
• Monitor storage density and adjust racking systems and storage zones based on product turnover and regulatory requirements.
• Plan for warehouse expansion or reconfiguration as and when required.
• Coordinate outbound shipments with 3PLs and specialized medical couriers.
• Ensure cold-chain integrity and proper documentation for temperature-controlled products.

Logistics & Fleet Management

• Optimize transportation routes and costs while maintaining required service levels.
• Oversee company-owned and contracted delivery fleet operations.
• Monitor vehicle performance, maintenance schedules and driver compliance.
• Implement route optimization and efficiency improvement initiatives.
• Ensure fleet operations comply with applicable safety, regulatory and environmental requirements.

Quality, Regulatory & Compliance

• Ensure compliance with GDPMD, ISO 13485 and applicable local health authority requirements.
• Maintain documentation for audits, inspections and product traceability.
• Collaborate with QA/RA teams on CAPAs, non-conformances, product recalls and other compliance matters.
• Ensure warehouse and logistics SOPs are properly implemented and maintained.
• Conduct training on SOPs, medical product handling, safety and emergency procedures.
• Maintain regulatory documentation and ensure continuous audit readiness.

Cost & Operational Performance

• Monitor and manage warehouse, logistics and fleet operating costs.
• Identify cost-saving opportunities through process improvement, vendor negotiation and automation.
• Track budget utilization and report on cost performance.
• Monitor warehouse and logistics KPIs, including inventory accuracy, delivery performance, space utilization and operating costs.
• Prepare regular management reports on operational performance and improvement actions.

People & Resource Management

• Lead and develop the Warehouse & Logistics team with a strong focus on compliance, safety and operational efficiency.
• Plan manpower and resource allocation according to operational requirements.
• Manage team performance, provide coaching and identify development needs.
• Promote accountability, teamwork and continuous improvement within the function.

Continuous Improvement & Digitalization

• Identify and implement process improvements to enhance efficiency, compliance and service quality.
• Support digital transformation initiatives such as WMS enhancements, barcode scanning and warehouse automation.
• Work cross-functionally with Supply Chain, QA/RA, Finance and other stakeholders to resolve operational issues and improve processes.
• Perform other related duties and ad hoc assignments as directed by the superior or Management in support of business requirements.

Requirements

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, Life Sciences, or a related field.

Minimum 5 years of relevant experience in warehouse, logistics and/or fleet management, preferably within the medical device, healthcare, pharmaceutical or other regulated industries, with prior experience in a supervisory or managerial capacity.

Practical experience in regulated warehouse operations, inventory management, cold-chain handling and logistics coordination is an advantage.

Strong knowledge of GDPMD, ISO 13485 and applicable regulatory requirements.

Experience with ERP/WMS systems and cold-chain logistics.

Strong knowledge of warehouse layout and space optimization.

Experience in inventory control and reconciliation.

Experience in vehicle maintenance scheduling and driver compliance monitoring.

Proven track record in cost control, budgeting and cost tracking.

Experience in vendor negotiation and contract management.

Knowledge of lean operations and process improvement.

Strong team management, coaching and training capability.

Strong cross-functional stakeholder management and collaboration skills.

Strong analytical, problem-solving and communication skills.

Strong attention to detail with a compliance and safety mindset.