Insights & Database Manager

About us | He kōrero mō mātou

Northern Rescue is a charitable organisation with a singular purpose: delivering early, safe, optimal patient care to those who need it most.

As the owner and operator of the Auckland Westpac Rescue Helicopter and Northland Westpac Rescue Helicopter services, we provide critical emergency air ambulance, rescue, and medical transport services across Te Tai Tokerau and Tāmaki Makaurau. Every day, our crews respond to people facing some of the most challenging moments of their lives, when every moment counts.

Operating around the clock, 365 days a year, our work reaches from remote rural communities and rugged coastlines to busy urban centres. Behind every mission is a dedicated team united by a shared commitment to making a meaningful difference for patients, whānau, and communities across the Northern Region of Aotearoa New Zealand.

Our patient is at the centre of everything we do, and we combine aviation excellence with clinical expertise to deliver safe, reliable, and high-quality aeromedical services. Operating within a highly trusted and mission-critical environment, safety, operational readiness, and community trust are fundamental to our success.

As a community-supported charitable organisation, we are seeking an experienced insights and CRM database lead to join Northern Rescue to grow community engagement and strengthen long-term fundraising growth for the provision of this amazing, lifesaving and life-changing service.

The opportunity | Ngā whakaritenga o te mahi

We are seeking an experienced Insights & Database Manager to lead the integrity, governance, analysis, and strategic use of Northern Rescue’s fundraising and supporter data.

Reporting to the Head of Brand & Marketing, this specialist role plays a critical part in enabling evidence-based decision-making and supporting sustainable fundraising growth across the organisation.

This role goes beyond database administration. You will translate complex data into meaningful insights that strengthen fundraising performance, optimise supporter engagement, and help shape strategic direction across fundraising, events, communications, and marketing functions.

You will work closely with the Fundraising Leadership Team to ensure Northern Rescue’s CRM and data assets become a true strategic advantage for the organisation.

What you’ll do

• Lead the optimisation and strategic development of Northern Rescue's CRM and data environment
• Deliver reporting, forecasting, dashboards, and insights that support fundraising growth and decision-making
• Analyse supporter and donor behaviour to identify opportunities for engagement, retention, and revenue growth
• Lead data governance, quality, privacy, and compliance practices
• Partner with fundraising, marketing, communications, and events teams to support planning and performance evaluation
• Build organisational capability through training, support, and continuous improvement initiatives

About you | He kōrero mōu

You are a highly analytical and commercially minded data professional who can combine technical expertise with strategic thinking and strong stakeholder engagement capability; and you want to do that in purpose led organisation.

You will bring:

• Experience in CRM, database management, business intelligence, insights, or analytics roles
• The ability to analyse complex data and translate findings into clear, actionable recommendations
• Experience developing reports, dashboards, forecasting, or performance insights to support business decision-making
• Strong systems thinking and a continuous improvement mindset
• Excellent communication skills with the ability to engage and influence non-technical stakeholders
• Experience maintaining data quality, governance, privacy, and compliance standards
• Strong organisational skills with the ability to manage multiple priorities and deliver high-quality outcomes
• A collaborative approach and a genuine desire to contribute to a purpose-led organisation

Experience using customer, member, donor, supporter, or stakeholder data to improve engagement, retention, and performance outcomes.

Why join us?

This is a unique opportunity to play a pivotal role within one of New Zealand’s most respected and trusted emergency rescue organisations. You’ll join a purpose-driven organisation where data, insight, innovation, and collaboration are valued - and where your contribution will help shape the future of supporter engagement and fundraising performance.

Your work will directly support the sustainability and growth of life-saving aeromedical and rescue services across Te Tai Tokerau and Tāmaki Makaurau.

You must be eligible to currently work in New Zealand or hold NZ Permanent Residency or Citizenship. All applications are treated in the strictest confidence; and will be processed as received – so don’t wait until the closing date.

If you have any questions or want a copy of the position description, please contact [email protected]

Applications close at the close of business on Friday 30 October, 2026.