Technical Delivery Manager

As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

Technical Delivery Manager

We are looking for an experienced Technical Delivery Manager, who is keen to work with the latest technologies. You will be accountable for supporting managed services contracts with some of our key enterprise customers.

You will be part of a tight team running the end to end Technical Service Delivery relationship and ensuring that all technical and service delivery commitments under a complex managed services contract are met. You will be a trusted advisor to our key customers on every aspect of technical delivery.

This is an on-site, customer-facing role based at the customer’s premises, where you will work alongside them day to day.

This is a varied operational role, where your day to day duties can change depending on what the customer requirements are at the time.

Key attributes for the role are:

• This role is ideally suited to someone who has a background in networking, voice, and IT infrastructure.
• highly proactive in nature with a can-do attitude, good problem-solving skills, and have an ability to deal with people at different levels of an organisation.
• Someone who can actively their hand up to take the lead on various technical initiatives or issues both internally and with the customer.
• Create, maintain and actively lead a technical and operational client-aligned virtual team
• Manage the engagement of the virtual team and external third parties to meet OLA commitments to the business and SLA commitments to allocated clients.
• Continually improve the customer value proposition through automation, standardisation, simplification, and consolidation.
• Demonstrate innovation by recommending and ensuring successful adoption of technology giving demonstrable business benefits to allocated clients
• Optimise operational performance and efficiency.
• Work with our customer to develop a plan to implement new functionality from the agreed technical roadmap
• Assess the impact and authorise technical changes from a service perspective to the client's production environment.
• Report customer feedback and potential product requests and issues

No two days are the same, and we are always ready to adapt to what might lie around the corner. We collaborate as a team to win together in what can be a fast-paced environment. We are also a truly inclusive company where everyone can relax and be themselves. Join us and play a pivotal role as you contribute to our growth in an environment where our customers are our focus, and the pace of change is swift.

WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

At Spark, diversity and inclusion are simply part of how we work here, built into our everyday decisions, behaviours and ways of working. We want everyone to feel totally comfortable bringing their whole self to work, no matter your gender, ethnicity, orientation, age or ability.

Sustainability: Toitū

As Spark, how we do business is just as important as what we do. We believe technology has a critical role to play in helping Aotearoa transition to a high-productivity low-carbon future, where all New Zealanders can thrive in a digital world. Equity sits at the heart of how we work, and we're focused on partnering in ways that makes a real difference to digital equity across the country. We support our customers and communities by being sustainable ourselves, investing in our people, minimising our environmental impact, and operating a responsible, ethical business.

Benefits

Awhina

Our people matter and we make sure we look after them. At Spark, we've got our people covered with a great range of benefits, including:

Wellbeing - Medical insurance, life, income and trauma protection, wellbeing support and access to our leading Mahi Tahi Wellness program.

Hybrid ways of working - For most teams at Spark this means being in the office for four days a week, and one day being flexible.

Leave - Four weeks annual leave, plus purchased leave, leading parental leave support and study leave.

Spark Credit - $150 monthly Spark account credit for permanent employees to enjoy our products and services.

Spark Share scheme - Opportunities to share in Spark's success through our employee share scheme.

Sustainable commuting - Salary sacrifice options to make public transport and cycling more affordable.

Grow your career - Access learning, development and internal opportunities to build new skills and grow your career across Spark.

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).

At Spark, we’re committed to living our values, with tūhono (connection) at the heart of our mahi. Welcoming whānau into the recruitment process helps create a real sense of belonging and support for each candidate. We just ask candidates to let us know in advance if whānau will be joining, so we can prepare the space and make sure everyone feels comfortable.