12 Months Customer Service (Complaints) | Up to $4770 #NKA

Location: Marina One

Duration: 12 months contract

Salary: Up to $4770 + 1 month bonus

Responsibilities

• Manage customer call surveys accurately and within required timelines.
• Handle and resolve customer complaints independently and effectively in line with service standards.
• Provide timely and quality responses to customer queries and feedback across various service channels.
• Assess survey responses and customer concerns to determine if further clarification, follow-up or escalation is required.
• Support Customer Service projects and process improvement initiatives.
• Assist with requirements gathering, user testing, data preparation, issue tracking and post-implementation follow-up.
• Escalate significant customer concerns for management review where necessary.
• Perform other ad hoc duties to support department and business objectives.

Requirements

• Minimum 3 to 5 years in Customer Service experience within the Financial Services Industry
• Experience in conducting customer call surveys, including handling ambiguous customer responses
• 2 years’ experience in managing escalated complaints, service recovery and complaint-related follow-ups (preferred)
• Experience in handling customer feedback across multiple service touchpoints (preferred)
• Experience in supporting operational projects, system enhancements or process improvement initiatives would be helpful
• Knowledge of financial advisory sales process, insurance and investment products (preferred)

Ally (Kubota Ayako)

CEI Reg. No. R26161457

EA Lic: 99C4599

Recruit Express Pte Ltd