Airfreight Import Customer Service Executive

Salary: Up to $4,000/month

Working Location: Alps Avenue (Company Transport provided from multiple MRT stations)

Working Hours: Monday to Friday, 9:00am – 5:30pm

Alternate Saturday: 9:00am – 1:00pm

Industry: Freight Forwarding / Logistics

Job Highlights

• Established freight forwarding and logistics company
• Handle end-to-end airfreight import shipments
• Work closely with customers, airlines and logistics partners
• Company transport provided from multiple MRT stations

Job Responsibilities

• Manage end-to-end airfreight import shipments, including shipment arrival, documentation, customs clearance, delivery coordination, billing and shipment closure.
• Act as the main point of contact for customers regarding import shipments.
• Provide timely shipment updates, handle enquiries and resolve operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, customs authorities and internal teams.
• Monitor shipment status and ensure timely execution according to service standards and internal procedures.
• Handle delays, documentation discrepancies and customs-related queries.
• Take ownership of complex or high-value shipments and proactively resolve operational issues.
• Maintain accurate shipment records, reports and regulatory documentation.
• Identify operational bottlenecks and recommend process improvements.
• Support and guide junior customer service staff on airfreight import procedures.
• Escalate unresolved customer or operational issues to management and ensure proper follow-up.

Requirements

• Relevant experience in airfreight forwarding import customer service.
• Good knowledge of airfreight import operations, documentation, customs clearance and billing.
• Strong operational and problem-solving skills.
• Good customer service, communication and coordination skills.
• Able to manage multiple shipments and priorities in a fast-paced environment.
• Detail-oriented with good organizational skills.
• CargoWise experience is preferred.

Talents@Work Pte Ltd (21C0501)

Tan Jin Kai (R23115830)