Customer Service Representative

Roles & Responsibilities

We are hiring a customer service assistant to manage customer queries and complaints. You will need to escalate complaints across a number of communication channels.

Responsibilities

· Maintaining a positive and professional attitude toward customers at all times.

· Responding promptly to customer inquiries.

· Communicating with customers via phone, WhatsApp and email.

· Acknowledging, resolving customer complaints and strong logical thinking to diagnose and refund.

· Ensure customer satisfaction and provide professional customer support.

· Support, communicating and coordinating with colleagues.

· Assist in monthly FOC, monthly SOA and keep documents in order.

· Any other duties assign.

Requirement:

· 1-2 years experience in customer service with high levels of patience to manage interactions.

· Proficient in Microsoft Office applications.

. Bilingual in English and Mandarin will be an advantage.

. Good communication and interpersonal skills.

· A positive, can-do attitude.

· Responsible, organized and able to work independently.

. 5 days work week