Customer Service Officer

Work location: 3 Depot Close

Responsibilities

. Responding to customer inquiries via telephone, email, and other communication channels in a timely and professional manner

· Processing customer requests, orders, and transactions accurately and efficiently

· Providing product and service information to customers, addressing questions and concerns

· Maintaining detailed and accurate customer records and documentation

· Resolving customer complaints and escalating complex issues to appropriate departments when necessary

· Coordinating with internal teams to ensure customer requirements are met and deadlines are achieved

Requirement:

· Excellent communication skills, both written and verbal, with the ability to communicate clearly with customers and colleagues

· Problem-solving skills and the ability to remain calm and patient in challenging situations

· Previous customer service experience in a similar role is highly desirable