IT Helpdesk Support
location_onToa Payoh, Central Regionpayments$1,800 – $2,500/moschedule8 hours ago
homeWork style:Remote
badgeEmployment:Full-time
Job description
Salary: $1,800 – $2,500 per month
About the role
Provide troubleshooting support for the client's IT infrastructure and user issues and challenges by onsite, remote, or both methods.
Key responsibilities
- Provide troubleshooting support for the client's IT infrastructure and/or user's issues/challenges by onsite or remote or both
- Provide quarterly health check assessment and work and provide workaround/rectification needed for any work after the assessment
- Escalate unresolved problems to senior level support
- Create and update documentation and tickets to the Company's ticketing systems
- Alert management of potential critical situations and monitor critical client problems until they are resolved
Skills mentioned
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