Operations Supervisor (Outlet)

Job Descriptions:

• Visit assigned outlets on a rotating basis to monitor daily operations and ensure they are running smoothly and efficiently.
• Stand in and perform frontline or outlet duties personally when an outlet is short-staffed due to absence, leave or emergencies, until proper coverage is arranged.
• Support the Operations Manager in reviewing and adjusting staff work schedules, including arranging relief or cover between outlets.
• Check that outlets consistently observe the Company’s standards, rules and regulations, including service, hygiene and cleanliness.
• Monitor stock levels, supplies and equipment at each outlet, and flag quality or cost concerns to the Operations Manager.
• Support cost-control efforts at the outlet level, such as minimizing wastage and ensuring proper stock handling.
• Coach and guide outlet staff on the ground, and provide feedback on performance and conduct to the Operations Manager.
• Report incidents, complaints, equipment faults or manpower shortages promptly, along with the action taken on-site.
• Assist in the execution of operational initiatives and projects rolled out by the Operations Manager.
• Perform other administrative duties as assigned.

Requirements

• A minimum of 3 to 5 years’ experience in the F&B industry.
• Good communication and interpersonal skills, able to work with all levels of staff.
• Hands-on, adaptable and comfortable stepping into frontline duties when needed.
• Organized and self-motivated.
• Willing and able to travel between different outlets regularly, including at short notice.
• Ability to prioritize multiple tasks across several outlets with limited resources.
• Possess basic conflict management and problem-solving skills.
• Class 3 driving license preferred.