Senior Sales Manager / Sales Manager

Reporting to the Director of Sales (DOS), you shall be responsible for increasing the sales of the portfolio assigned through identifying and proactively developing new accounts and maintaining and building relationships with existing clients. You will play an active role in carrying out client acquisition activities aligned with the Hotel’s financial goals and objectives.

• Responsible for business development of the designated local and overseas corporate portfolio of accounts.
• Analyses current client base or target market for the hotel; devises new ways to expand that client base.
• Solicits Corporate FIT / Groups / long-term stay by conducting daily sales calls, networking activities, entertainment, correspondence and telephone calls.
• Proactively identifies and converts new accounts according to Key Performance Indicators.
• Regularly discusses with DOS on actions and pricing strategies to penetrate and secure inclusion in designated corporate RFP accounts.
• Participates in preparation of Account Stacking, Room Nights Forecasting and Sales Action Plan, as assigned by DOS.
• Submits weekly sales call plan and sales activities.
• Participates in the Sales meetings by sharing latest market trends and new business development opportunities and activities.
• Meets with DOS for quarterly performance review.
• Updates all sales call data on daily basis in Opera systems. Reviews Opera account profiles consistently to update accurate contact details and action plans.
• Collects market intelligence report for DOS on assigned areas of responsibilities.
• Adheres to all policies, rate guidelines and procedures implemented by DOS.
• Work closely with Sales Executive to ensure effective administrative system.
• Ensures all communication worksheets for VIPs, and Groups are in order, and looked after.
• Plans, executes and follow-up on sales trips as approved.
• Attends tradeshows, travel functions, major business functions or as required/directed by the DOS.
• Performs any other duties as assigned by the management.

Requirements

• Experience in Service Suite preferred.
• Minimum Diploma in any discipline.
• Min. 3 years of experience in sales, preferably in a similar role in a 5*+ hotel, handling corporate room sales and leisure sales.
• Strong presentation, communication and interpersonal skills.
• Team player, strong leadership and organizational skills with the ability to prioritize and multi-task.
• Ability to foster a competitive yet collaborative team environment.
• Take responsibilities, engage and owns challenges.
• Creative in formulating tactical and strategic sales roadmap for the team.
• Result-oriented.
• Proficient in Microsoft Office, and hotel management systems.