Wafer Fab Customer Technical Support Engineer

Job Summary

Provide the technical interface for customers through high-level communication, specification support, business development, and advocacy.

Responsibilities

• Deliver best-in-class technical support by resolving customer technical issues promptly and accurately
• Coordinate with internal teams to fulfill new customer requirements and respond to customer data inquiries efficiently
• Establish and maintain communication channels to understand customers’ current and future technical needs
• Interpret customer specification requirements to determine optimal qualification and production processes
• Collaborate with global teams to develop strategies and Quality Improvement Plans (QIP) that meet customer expectations
• Represent the company in customer meetings by preparing and delivering presentations that effectively communicate solutions and follow up on customer concerns
• Communicate company improvement projects and process changes to customers and coordinate customer qualification activities

Required competencies and certifications

• Bachelor’s or Master’s degree in Science or Engineering
• Proactive approach with strong customer focus
• Effective verbal and written communication skills in English
• Knowledge of database software, spreadsheet and statistical software, and project management techniques

Preferred competencies and qualifications

• Technical knowledge in material science
• Experience in customer-facing roles
• Ability to work collaboratively as a team player while managing multiple tasks with organization, analytical thinking, self-motivation, and flexibility

Other Information

• Contact Details: K N Tan (Registration Number: R1768143)
• EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)
• Job Reference No: 57AITS51