Customer Service Officer - Ticket

iyzico

iyzico was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, iyzico had achieved significant successes through supporting thousands of businesses in digitalization and was acquired by the global payment systems giant PayU in 2019. With such a robust structure, iyzico is operating on the principle of democratizing financial services and making them accessible for everyone alongside the services it provides to businesses.

Through iyzico Buyer Protection, consumers’ concerns regarding shopping online are resolved and better experiences are enabled. Control is handed back to the consumers by 24/7 live support through the iyzico mobile app and convenience in cancellation/returns processes. To this date, more than 2 million consumers shopped online under the security provided by iyzico Buyer Protection and this number is increasing daily. Via pay with iyzico, which is a blended payment solution, millions of consumers who do not use banking can safely shop online under the belt of iyzico Buyer Protection.

Responsibilities

• Respond to customer inquiries received through tickets and provide accurate and timely solutions
• Analyze customer requests, take the necessary actions, and follow up on unresolved issues
• Escalate requests requiring support from other teams and ensure timely follow-up
• Record and track customer requests through the relevant systems
• Ensure customer satisfaction and service quality
• Identify common customer issues and inform relevant teams

Qualifications

• Experience in customer service or customer relations
• Customer-oriented mindset with a strong focus on customer satisfaction
• Strong verbal and written communication skills
• Team-oriented and collaborative
• Ability to adapt to a dynamic and fast-paced work environment
• Availability to work in a shift-based schedule

What We Offer

• A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community)
• Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.)
• Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade
• An iyzicoMate is assigned to help you with anything you may need on your onboarding
• A detailed orientation program designed for you to fully grasp the iyzico culture
• Meal & Internet Allowance
• Transportation Allowance
• A gift voucher to meet tech needs and ergonomic workspace at home
• Macbook (and monitor if needed)
• Employee support program: free psychological counseling, legal advice, financial advice etc.
• Private health insurance
• Access to a wide network of sports facilities
• 1 day birthday leave

Başvurunuzu göndererek, belgede ve eklerinde yer alan tüm bilgilerin, ayrıca hakkınızda diğer kaynaklardan elde edilecek bilgilerin (örneğin referans olarak gösterdiğiniz kişilerin vereceği bilgiler) iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. (kısaca “iyzico”) tarafından elde edilmesine, detaylı incelemeler yapılmasına, başvuruların sonuçlandırılması ve başvuru süreçlerinin iyileştirilmesi amaçlarıyla kullanılmasına, bu amaçlarla uyumlu makul bir süre boyunca saklanmasına ve iyzico çalışanları, danışmanları ve dış hizmet sağlayıcılarına aktarılmasına, ayrıca iş arayışınızla ilgilenebilecek diğer işverenlerin de aralarında bulunduğu 3. kişi ve kurumlarla paylaşılmasına rıza göstermektesiniz.Yasal düzenlemelerde kişisel verileri işlenen ilgili kişilere sağlanan haklardan kişisel veri işleme süreçleri, veri işlemenin amaçları, verilerin aktarıldığı kişiler hakkında bilgi talep etme; verilerin düzeltilmesini, silinmesini ve yok edilmesini talep etme; kullanılan hakların üçüncü kişilere de bildirilmesini isteme; otomatik sistemlerle yapılan işlemeler sonucu ortaya çıkan olumsuz sonuçlara itiraz etme ve işleme sebebiyle uğranan zararların tazminini talep etme hakları [email protected] adresine e-posta gönderilerek, veya +90 216 599 01 00 numaralı telefonla iyzico’ya ulaşılarak kullanılabilir.