Advanced Medical Support Assistant

The Advanced Medical Support Assistant (MSA) works collaboratively in an interdisciplinary coordinated care delivery model in a Specialty Clinic or with Patient Aligned Care Team (PACT).

VA Careers - Medical Support Assistant: [external link] Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary). Develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. Responsible for setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs monitoring pre-appointment requirements to assure readiness for patient visit/procedure. Evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. Help coordinate the transfer of patients as needed. The incumbent assures that all transfer activity is accurately and completely documented in VISTA. Assures that all outpatient clinic encounters are reviewed daily for completion and works directly with clinical staff, as needed, to prevent open encounters for more than 24 hours. Review all patient movements daily to assure that movements are documented correctly. Responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient. Coordinates with the patient care team to review clinic appointment availability/utilization, to ensure that clinic schedules are closely monitored to effectively support the needs of clinics supported. All other duties as assigned. Work Schedule: Monday - Friday 8:00am - 4:30pm (Some evenings and weekends may be required based on the needs of the service) Telework: Available Virtual: This is not a virtual position. Functional Statement #: PD61447F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ([external link] Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.