Medical Support Assistant (Advanced)

The incumbent serves as a Medical Support Assistant in VISN 2 Prosthetics and Sensory Aids Service in the VA New York/New Jersey VA Health Care Network. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous Vista applications and Prosthetics and Sensory Aids Service software applications.

VA Careers - Medical Support Assistant: [external link] VA Careers - Prosthetics: [external link] P&SA Service Support: Incumbent will work primarily at the VA Medical Center Prosthetics and Sensory Aids Service customer service office. Incumbent is responsible for receiving and directing all incoming and outgoing phone calls. Incumbent is responsible to distribute, collect and forward Prosthetic Patient Customer Service surveys. Displays and/or develops prosthetic and sensory aid informational handouts for ease of patient understanding. Incumbent advises on selected nonmedical benefits of a routine nature and refers Veterans as needed to Prosthetic Representative or Purchasing Staff. Incumbent will receive all mail. Incumbent will coordinate Prosthetic staff schedules, VA Police and parking permissions for all approved in-service requests. Incumbent composes, edits letters and/or performs various administrative functions for Chief or Assistant Chief of Prosthetics. Scheduling and Clinic Support: Incumbent is responsible for using the Prosthetic and Sensory Aids Service appointment schedule which involves scheduling patients by referral (consults), from another clinic as a walk-in, telephone requests, and inpatient hospital calls or prior to discharge if needed. Incumbent will review patient's record, schedule patient for appointment if appropriate, and keep listing of backorder items. Incumbent is responsible for reviewing the daily schedule to identify those patients failing to report for clinic appointment. Incumbent is responsible for reviewing the daily VISTA mail system to determine those patients that have requested cancellation or reschedule of appointments. Incumbent is responsible to contact patients to reschedule missed appointments. Incumbent reschedules clinics that are canceled and prepares notices for patients on initial or rescheduled appointments. Incumbent is responsible for scheduling appointments for clinics conducted by Prosthetic practitioners. Incumbent reviews delayed order report (DOR) and distributes consults, when necessary to appropriate practitioners for continued review/action. Purchasing Support: Incumbent performs purchasing activity as needed and reviews daily alerts to ensure timely response and action. Utilizing prosthetic purchasing screens will identify by looking up the purchase order, the purchase agents to provide incoming invoices and distribute accordingly. As necessary, they will notify Prosthetic Purchase Staff when Veterans request either by phone or in person prosthetic items. Work Schedule: Monday to Friday, 8:00am - 4:30pm Telework: Ad-hoc Only, will be discussed during the interview process. Virtual: This is not a virtual position. Functional Statement #: 21K60-ARelocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Must pass pre-employment physical evaluation/examination. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ([external link] Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.