Application Support Analyst

Glencore, headquartered in Baar, Switzerland is one of the world's leading integrated producers and marketers of commodities that industries around the world need. Glencore has worldwide activities in the production, sourcing, processing, refining, transporting, storage, financing and supply of metals and minerals, energy products, and agricultural products. We strive to be a reliable and competitive partner in the markets in which we serve and to support our customers and suppliers at each stage of their expansion and development.

Glencore Ltd, a US-based branch of Glencore AG, is a wholly owned subsidiary of Glencore International AG, where it employees approximately 300 people.

Application Support Analyst

Main

responsibilities

• Provide front-line user support for Glencore trading and financial applications, applying best practice incident management processes
• Perform root cause analysis of issues, identify possible resolutions, and communicate with global IT organization to coordinate back-end technical support and initiate change management requests
• Assist in testing problem resolutions as well as major product releases
• Participate in UAT with the relevant IT product teams and business stakeholders
• Manage user access to Glencore trading and financial applications, understand roles and permissions, and help conduct access reviews
• Contribute to knowledge base by documenting and communicating issues, resolutions, and enhancements

Profile:

• Energetic and enthusiastic quick learner, able to learn independently to gain the required level of understanding and become ‘subject matter expert’ in specific areas
• Able to ‘dig into’ a problem, drilling down into system functionality, analyzing patterns, coming up with scenarios to prove assumptions
• Thriving in customer-facing, high-pressure environments, able to handle multiple important requests and issues coming concurrently, assess urgency, prioritize, coordinate work, and follow-up until complete resolution
• Good time management and organization skills
• Good interpersonal and communication skills, must be able to listen, understand, translate, and update stakeholders at all levels in the user community and in IT

Technical skills, competencies and experience:

• Experience working within a commodities or financial trading environment (1 to 3 years)
• Ability to write SQL queries (Oracle, Sybase, SQL Plus) for troubleshooting, data analysis, and user assistance
• Understanding of core IT disciplines, specifically incident management, change management, business analysis and project management
• Minimum 5 years of relevant experience

Experience with one or more of the following a plus:

• Trading and Risk Management systems in physical commodities
• Exchange Trading Execution systems
• Reporting Tools: Business Objects, PowerBI, Tableau
• Python
• RPA and low code/no code tools

Position:

• Full-time employee
• Working closely with IT peers in London, and Baar (Switzerland)
• Member of the Application Support team in the US IT organization
• Location: Glencore Ltd. Midtown Manhattan office, 90 Park Ave, 5 days per week
• Compensation: The expected base salary ranges from $130K -$150K. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.