Business Analyst

Job Description

Business Analyst

Rev 8.24.2026

Job Classification: Full Time (40 hours/week)

FLSA Status: Exempt

Department: Transformation

Reports To: Manager of Transformation

Senior Leader: SVP Operations / Chief Operations Officer

Job Overview

As part of the Transformation Team, the Business Analyst will be uniquely positioned in the company to know, ascertain, or discover current and future business needs and work individually or as a team to propose ideas and create solutions that meet those needs of our internal customers. The Business Analyst will utilize process mapping along with knowledge of current systems, applications, emerging technology, and industry best practices to analyze current and future processes to identify inefficiencies. This position will lead cross functional teams and work with internal stakeholders to develop, implement, and maintain re-engineered or new processes at all levels of the organization and assist in organizational change management. The Business Analyst will support process maintenance and improvement through continued training and understanding of relevant applications. Partners with Learning & Development and department leads to guarantee organizational understanding and knowledge of all processes.

Major Tasks, Responsibilities and Key Accountabilities

• Document process and change steps on relevant applications from an administrative perspective.
• Analyze current state processes and assess how current or future applications may improve standardization and efficiency.
• Work in coordination with Project Management Office and Department Leads as support resource and liaison on project teams.
• Collaborate with business stakeholders and technical teams to develop, coordinate, and execute project testing activities.
• Develop business cases in coordination with department leads through process analysis, data evaluation, scope definition, and milestone planning.
• Review procedural design and technical documents to ensure they effectively meet business/operational needs.
• Identify critical stakeholders and deliver effective communication (written and verbal) to all levels.
• Elicit and document current business processes using standardized frameworks in conjunction with process owners and process stewards.
• Collaborate with the Learning and Development department to educate staff on process efficiency and identifying signs of process deterioration.
• Effectively communicate and collaborate with department leads to maintain standardized processes as they are implemented.
• Manage, communicate, and author changes to re-engineered or new processes in collaboration with stakeholders.
• Troubleshoot issues that arise and provide recommendations for solutions.
• Translate business needs into functional requirements and future-state business processes.
• Manage cross-team dependencies with other business and IT areas.
• Act as a strategic thought leader from process conception through implementation.
• Identify opportunities for improvement and automation.
• Create strong relationships with current and future vendors.
• Advocate for business areas regarding system needs and requests.
• Follow Processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA). Complete required annual BSA training to ensure you understand your responsibilities that apply to BSA, including:
• Understanding of BHCCU’s policies and procedures, as well as all rules and regulations which pertain to BSA.
• Other duties as assigned.

Major Skills and Competencies

• Ability to analyze and resolve situations independently.
• Ability to manage multiple priorities, effectively delegate, and set deadlines.
• Analytical thinking and problem-solving skills with the ability to turn findings into actionable recommendations.
• Show skills required to fulfill the duties and responsibilities defined above.
• Have demonstrable people skills with team members, vendors, and members.
• Exceptional written and oral communication abilities at all levels of the organization to determine service needs and collect required data; position has constant contact with other staff, and frequent contact with departmental executive management; also, vendors and other outside contacts.
• Demonstrate analytical, problem solving and leadership skills; leadership and initiative are required to lead conversations, influence individuals, pursue ideas and execute plans or solutions.
• Ability to provide verbal and written reports showing status of ongoing projects and tasks.
• Preferred understanding of industry frameworks such as: APQC, Six Sigma, ITIL, and Agile
• While not a management position, experience managing people is a plus.

Minimum Qualifications

• Ability to multitask and prioritize.
• Pass the pre-employment drug test and background check.
• Three to five years of experience in Continuous Improvement, Innovation, or comparable role.
• Bachelor’s degree in business, management, IT or related field or equivalent level of knowledge or experience required; recognized certifications in applicable disciplines are a plus.
• Experience gathering requirements, supporting implementations, coordinating cross-functional work, and developing professional documentation.
• Proficient knowledge of computer systems and network-based applications.

Preferred Qualifications

• Previous experience in process analysis/development
• Previous experience leading a team.

Work Environment & Expectations

• Hybrid work environment with on-site meetings.
• Must be able to work independently on assigned tasks.
• High level of accuracy and accountability in data handling.
• Ability to move about and communicate with a diverse membership and employee group.
• Ability to accomplish the described responsibilities using computers and technology.
• Ability to sit and/or stand for extended periods of time.
• Ability to work in a changing, challenging, and fast paced work environment.
• Variable stress levels.
• Provides own transportation.

Environmental Job Requirements

Typically located in a comfortable, quiet indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, strong drafts, or bright lights