Collections Manager

COLLECTION MANAGER - Roanoke, VA

SUMMARY

The Collection Manager is responsible for the supervision of the private collection billing for all centers.

essential functions:

• Supervise the Private collection billing and follow up making sure the policies and procedures are followed.
• Consult with Director of Accounts Receivable and Regional Business Office Managers on Collections.
• Review/maintain private accounts receivable at or under the company goal along with the center Business Office Manager.
• Facilitate monthly A/R Calls with Director of Accounts Receivable, Regional BOM’s, Center B.O.M.’s, Administrators, and Regional Operations Directors.
• Responsible for refund adjustments executed in accordance with the Business Office P & P.
• Supervise Collection Department Home Office Daily Cash Posting function as well as Resident Trust fund disbursements.
• Oversee monthly private statements and quarterly private statements per policy and procedure.
• Coordinate training of new billing personnel during turnover and continuing education for current staff and backup to Private billing Specialists as needed.
• Plan and attend regular meetings with the Director of Accounts Receivable and other corporate billing staff.
• Responsible for overseeing and reviewing monthly RFMS (Resident Funds) scanning
• Work with local Collection Agency relating to outside bad debt referrals.
• Responsible for month end reports as assigned by Director of Accounts Receivable
• Promote and demonstrate a Service Excellence culture.
• Perform other duties as assigned.