Contract Program Manager

Position Title: Contract Program

Manager

Base

Salary: $82,800

to $124,000 annually DOE

Bonus: Target annual bonus

Benefits

Medical, dental, vision, 401k, flexible spending account,

paid sick leave and paid time off, parental leave, quarterly performance bonus,

training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated

to elevating the connected lives of the communities we serve. We

offer the fastest home internet in the nation, a refreshingly great

customer experience, and affordable plans that

put customers in charge.

As our state-of-the-art fiber network expands, so

does our need for team members who can help us grow and realize our

goals.

Our Company Values:

• Genuinely Caring: We treat customers and colleagues like
• neighbors, with empathy and full attention.

• Empowering You: We help customers choose
• what is best for them, and we support
• employees in implementing new ideas and solutions.

• Innovation and Improvement: We constantly seek ways to improve how we
• serve customers and each other.

• Earning Your Trust: We build trust through clear,
• honest, human communication.

Job Summary

The Contract Program Manager

supports outsourced maintenance and operations for Ziply Fiber's fiber network.

This position serves as the primary point of contact for contracted services,

including Install and Repair (I&R) vendor partners, service wire vendor

partners, locates, and fiber network maintenance.

Essential Duties and

Responsibilities

The Essential Duties and Responsibilities listed below are a range of

duties performed by the employee and not intended to reflect all duties

performed.

Vendor Contract and

Performance Management

· Manage

the procurement and day-to-day performance of Install and Repair, Locates, and

Service Wire drop vendors.

· Monitor

vendor partner performance and ensure compliance with contract terms, local and

state construction requirements, and applicable codes.

· Establish

and maintain professional, effective relationships with vendors.

Quality, Safety, and

Compliance

· Inspect

field work for quality and timeliness to support customer satisfaction.

· Perform

site inspections to verify quality control and safety compliance.

Financial, Reporting, and

Project Controls

· Ensure

accurate billing and timely payment for services performed.

· Prepare

and update weekly and ad hoc reports as required.

· Manage

projects in alignment with approved budgets and plans.

Operational Coordination and

Response

· Resolve

issues as they arise or quickly engage the appropriate resources to minimize

schedule, quality, and service impacts.

· Coordinate

with Dispatch and Activity Management regarding system access, badging and

building access, and work schedules.

· Maintain

adequate supply points and inventory to support installation demand.

· Participate

in the assigned on-call rotation.

· Establish

after-hours support for outages and damage response through a rotation with FDC

Construction teams.

Collaboration, Training, and

Business Support

· Build

strong working relationships with Vendor Partner Managers and internal teams to

promote effective collaboration.

· Develop

a training path for Vendor Partner Managers to ensure technicians are properly

trained on Ziply Fiber tools, including CXP and NetBox.

· Perform

other duties as required to support the business and evolving organization.

Other Duties

· Performs other duties as required to support the business and

evolving organization.

Required

Qualifications

· High school diploma or GED.

· Minimum of five (5) years of experience maintaining outside

plant (OSP) facilities and supporting daily Install and Repair work involving

fiber and copper, locates, and service wire.

· Demonstrated experience managing projects to budget.

· Demonstrated ability to meet contract deliverables.

· Intermediate proficiency with Microsoft Office applications,

including the ability to create pivot tables.

· Strong verbal and written communication skills.

· Ability to work effectively across all levels and functions

of the organization.

· Strong conflict-resolution skills, including the ability to

identify and resolve issues effectively.

· Knowledge of industry safety practices and procedures.

· Ability to read and interpret Install and Repair, Locates,

and Service Drop Wire documentation.

· Flexibility to address ad hoc duties as business needs arise.

· Knowledge of the National Electrical Safety Code (NESC)

is required.

· Ability to work flexible hours, including nights and

weekends, and participate in an on-call rotation.

· Must have and maintain a valid

driver’s license, auto insurance, and satisfactory driving record.

· Must complete a pre-employment

drug screening.

Knowledge, Skills,

and Abilities:

· Ability to work independently and apply sound judgment and

reasoning skills to a variety of situations.

· Ability to manage multiple priorities and collaborate

effectively with others to meet deadlines.

· Strong verbal and written communication skills, attention to

detail, and organizational ability.

· Ability to perform effectively under critical deadlines.

· Ability to adjust to rapidly changing priorities and schedules.

· Ability to provide excellent customer