Customer Service Associate
Job description
The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
Wage: $18.50 hour
Location: 1000 Col Eileen Collins Blvd, Syracuse, NY, 13212
Schedule: 4pm- midnight (If there is a delayed flight you would be expected to stay later)
Days: Must have open availability
Must be available Holidays and weekends
Must have reliable form of personal transportation
Qualifications
3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
Benefits and Perks
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
- Up to 40% off the base rate of any standard Hertz rental
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Apply today and shift your career into drive for tomorrow!
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Skills mentioned
Hertz Global Holdings, Inc., initially founded as Rent-a-Car Inc. by Walter L. Jacobs in 1918, is one of the world's largest mobility companies, prominently based in Estero, Florida. With roots dating back over a century, Hertz pioneered the car rental industry and has since then developed into a key player not just in car rentals but also in vehicle leasing and sales. The company started with a modest fleet of twelve Model T Ford cars, quickly expanding to 600 vehicles within five years. It was later acquired by John D. Hertz, who transformed it into a household name, spearheading innovations that defined the car rental sector, including the introduction of one-way rentals and the first rental car charge cards. Hertz’s growth continued throughout the decades, particularly with its expansion into international markets and various acquisitions, including Dollar Rent A Car and Thrifty Car Rental. Despite facing significant challenges, such as declaring bankruptcy in 2020 due to the impact of COVID-19, Hertz has made a strong recovery, restructuring its operations and embracing sustainability with a fleet electrification initiative in partnership with Tesla. Today, the company operates in 160 countries with a workforce of approximately 27,000 employees, offering a wide range of vehicles from economy to luxury to meet customer needs everywhere, from busy airports to local communities.
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