Customer Service Specialist

1 REPORTING RELATIONSHIP

Reports to the Production Control Manager.

2 PURPOSE

2.1 Function

2.1.1 To provide specific support to the Production Control Manager and administrative support as needed.

2.2 Authority

2.2.1 Negotiate with Customers of matters that affect DAC performance and ratings.

2.2.2 Associate has the authority to approve shipment requests as designee for Production Control Manager.

3 DUTIES AND RESPONSIBILITIES

3.1 Work under the direction of the Production Control Manager to help provide correct forecasts.

3.2 Provide departments with necessary schedules as directed by Production Control Manager.

3.3 Communicate with customer as needed.

3.4 Maintain proper inventory levels through timely ordering/releases.

3.5 Work closely with production departments on production control issues which will allow them to more efficiently meet their needs.

3.6 Keep accurate records of inventory either manually or computerized.

3.7 Expedites materials on an as required basis.

3.8 Responsible for analyzing MRP requirements, and change P.O.’s accordingly.

3.9 Perform other job duties as assigned by supervisor.

4 MEASUREMENTS/COMPETENCIES

4.1 Ability to work with others.

4.2 Internal/external customer satisfaction.

4.3 Effectiveness in dealing with suppliers.

4.4 Timely preparation of reports and production schedules.

4.5 Teamwork in supporting other departments/office personnel.

5 SUPERVISOR RESPONSIBILITY

This position supervises the Human Resources Assistant and Human Resources Coordinator. This position provides training, guidance, and disciplinary action to the Human Resources Assistant and Human Resources Coordinator.