Desktop Support in West Palm Beach, Florida
Job description
Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!
Opportunity:
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in West Palm Beach, Florida. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:
- Provide Workstation Software Break Fix support
- IMAC – PC Install, Moves, Adds and Changes
- Image Loads
- Asset Recovery
- Asset tagging
- Printer Support
- Client Center (Tech Bar) Support
- IT Service Management Updates
- Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned
Qualifications
- Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
- Knowledge of PC Imaging
- Experience with change management and incident management
- Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
Preferred
Qualifications
- Certified Dell Technician
- Expertise in Inventory Control
Skills mentioned
At VSO, we recognize the challenges our customers face in navigating the complexities of IT environments. Organizations today seek solutions that not only enhance their operational efficiency but also secure their data across diverse platforms. That’s why we have dedicated ourselves to becoming leaders in hybrid and multi-cloud managed services. Our company was founded in 2017 by visionaries Stephen O'Keefe and John Birch, whose goal was to transform IT through innovative solutions. By leveraging the exceptional skill set of U.S. military veterans, we provide top-tier services that are not only effective but also reliable and secure. Our team works diligently to automate processes, ensuring that our clients can trust their IT operations. The approaches we take—ranging from design and migration to ongoing optimization—are tailored to meet the unique demands of each client. We understand that every organization has distinct challenges, and we aim to address them head-on with our industry expertise, so our customers can focus on what matters most: their core business. Joining forces with us means gaining a partner dedicated to driving innovation, efficiency, and transparency in your IT environment. With VSO at your side, scaling your operations becomes a seamless experience, built on a foundation of trust and proven results.
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