Help Desk Support Technician

SUMMARY

Provides support of technical issues involving low to medium complexity. Functions, 50% of time under general direction of more senior End User Support representatives.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Ensures all assigned tickets are updated and successfully resolved in a manner that meets or exceeds Service Level Objectives.
2. Provides hands-on support of all end user IT services, including:
1. Support of local and remote desktops, laptops and tablets in a mixed Microsoft and Apple environment
2. Wireless and Remote connectivity, VPN clients
3. Web conferencing
4. VOIP phone services
5. Printing and scanning
6. Software installations and troubleshooting
7. Smart phone and tablet setup and troubleshooting
8. Desktop connectivity issues, and troubleshoot network issues
9. Gather and record information for IT Audits and diligence procedures