Help Desk Support Technician
Job description
About the Role
Redhorse transforms the way government uses data and technology. To support our mission-critical operations, we are seeking a customer-focused IT Support Specialist & SharePoint Administrator to provide first-rate technical support and light SharePoint development assistance.
In this role, you will be the front line of technical enablement—troubleshooting end-user hardware and software needs while helping internal teams optimize their digital workspaces through SharePoint Online and Microsoft 365 tools. If you enjoy solving practical technical issues and helping teams work smarter through intuitive collaboration sites, we want to hear from you.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, operating systems, and enterprise software across both in-person and remote environments.
- Triage, document, and resolve support requests within ticketing systems (such as Jira Service Management or ServiceNow) in a timely and professional manner.
- Configure and maintain SharePoint Online team sites, communication pages, document libraries, and custom lists for program stakeholders.
- Manage site permissions, access requests, and group policies in alignment with organizational security guidelines.
- Build simple workflow automations utilizing Microsoft Power Automate to streamline routine administrative processes.
- Provision, deploy, and maintain laptops, peripherals, and client software images.
- Assist users with basic account management, password resets, and multi-factor authentication (MFA) setup via Active Directory / Microsoft Entra ID.
Required Experience/Clearance
- Active DoD Secret security clearance.
- 2+ years of hands-on experience in an IT Help Desk, Desktop Support, or Technical Customer Service role.
- SharePoint Knowledge: Proven experience creating and organizing SharePoint Online sites, managing permissions, and configuring lists and web parts.
- Operating Systems & Hardware: Strong familiarity with Windows 10/11 environments, computer hardware troubleshooting, and mobile device support.
- Productivity Suites: Working knowledge of Microsoft 365 applications (Teams, Outlook, OneDrive, Office Suite).
- Communication
- Exceptional interpersonal, written, and verbal communication skills with a customer-first mindset.
Skills
Desired Experience
We encourage all candidates who meet the basic requirements to apply, even if you do not have any of the following experience:
- Experience creating basic business applications using Microsoft Power Apps or generating simple reports in Power BI.
- Prior experience supporting government, defense, or federal contractor IT environments.
- Industry certifications such as CompTIA Security+, CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals.
- Basic understanding of ITIL processes (Incident, Request, and Change Management).
- Familiarity with PowerShell for routine administrative and user management tasks.
The salary range provided for this position represents the anticipated base salary for successful candidates. Actual compensation will be determined based on a variety of factors, including relevant experience, education, certifications, skills, security clearance level, geographic location, market conditions, and internal equity. In addition to base salary, eligible employees may participate in Redhorse's comprehensive benefits programs and may be eligible for performance-based or other incentive compensation, where applicable. Redhorse Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at [email protected] Redhorse Corporation shall, in its discretion, modify or adjust the position to meet Redhorse’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in Redhorse’s sole discretion.
Skills mentioned
At Redhorse Corporation, our culture is built on a foundation of smart people generating great ideas for shared success. We are a collective of problem solvers, motivators, and achievers dedicated to making a tangible difference. Our core belief is in the power of our people; their intelligence and drive are our greatest assets. We foster an environment where collaboration is key, enabling us to deliver impactful results that distinguish both our clients and ourselves. Our history of success is a direct reflection of our sharp, forward-thinking employees. We champion innovative ideas, believing that good people are the source of outstanding concepts. Passion and inspiration are the fuels that drive our pursuit of results, cultivated within a sincere and creative atmosphere. We embrace a collaborative methodology to tackle challenging problems, encouraging open dialogue that flows seamlessly between employees and leadership, free of barriers. Our mission is to transform the way government interacts with and utilizes data and technology. We are customer-centric, forming partnerships grounded in trust and transparency that allow us to comprehend client problems on a profound level. We are mission-focused, adept at navigating complex issues and providing the right solutions to help our clients make meaningful decisions, mitigate risks, and overcome challenges with next-level ideas. Since our inception in 2008, we have been committed to providing management and technology consulting and engineering services. We partner with our government and Fortune 500 clients to address their mission, business, security, compliance, and operational challenges, both now and into the future. Our approach combines talented and passionate individuals, proven processes, and the application and integration of technology and data science to create distinct customer value. We strive to do meaningful work in support of our nation's needs, provide an excellent work environment for our employees, and make a positive impact in the communities where we operate. We are committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified individuals.
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