Inside Sales Representative I
Job description
PURPOSE
Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
Enters orders into system and schedules delivery of products.
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
Participates in coordinating and conducting customer workshops.
Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.
COMPETENCIES
Knowledge of company products, competitor’s products and company standards
Knowledge of company product pricing, discount and estimating formulas and guidelines
Good verbal and written communication skills
Demonstrates strong detail orientation skills
Strong customer service skills
Knowledge of basic sales techniques, concepts and the ability to influence and persuade
Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
Knowledge of and ability to use motorized and non-motorized material handling equipment
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
Reaching-extending the hand(s) and arm(s) in any direction.
Skills mentioned
At the heart of Builders FirstSource is a culture defined by a 'people-first' mentality, where the collective drive of over 29,000 team members fuels a mission to outperform today and transform tomorrow. As the nation's largest supplier of structural building products, the company prides itself on a family-like environment that empowers individuals to aspire, achieve, and advance. Whether in a distribution center, a manufacturing facility, or a corporate role, employees are united by a shared commitment to excellence and a passion for making the dream of homeownership more achievable for communities across the United States. Innovation is woven into the fabric of the company's identity, bridging the gap between traditional craftsmanship and modern technology. Through its digital transformation initiatives and the Paradigm technology platform, Builders FirstSource is revolutionizing the homebuilding industry with state-of-the-art 3D design tools and automated manufacturing. This forward-thinking approach is supported by a culture of learning and meritocracy, where hard work is celebrated, and professional growth is actively nurtured. By fostering a collaborative atmosphere that values safety, integrity, and diversity, Builders FirstSource creates a workplace where every team member can build a career with unlimited potential while contributing to a legacy of industry leadership.
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