Mitel Collaboration Solutions Engineer

The Solutions Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. The Solutions Engineer will accurately build and scope Mitel solutions that yield client and Marco service satisfaction. You are responsible for supporting and optimizing solutions sales opportunities through product demonstrations, pre and post sales design support of Mitel collaboration products. You will guide and assist Sales Representatives by providing technical expertise along with manufacturer and product knowledge.

ESSENTIAL FUNCTIONS:

• Work with a focused set of Mitel collaboration products in the solutions group to achieve the following:
  • Maintain technical expertise, including any necessary certifications.
  • Demonstrations of solutions products.
  • Builds product and assists in product development.
  • Reviews and assesses solutions products.
• Provide sales consultation, design, and support of opportunities involving all products in assigned categories.
• Offer roadmap and strategic vision to new and existing clients that will result in specific tasks and recommendations of products.
• Ensure strong and effective market knowledge of product and services in collaboration with product development team.
• Serves as content expert for supported product groups.
• Demonstrating extensive knowledge and key benefits of Marco solutions versus the competition.
• Lead or assist with presales including customer demonstrations, proof of concepts, briefings, and marketing events sponsored by Marco.
• Upkeep demo equipment and solutions centers.
• Stay knowledgeable on current and future offerings from manufacturers in preparation for Marco sales efforts.
• Keep well informed on industry changes and continually work to improve sales and presentation techniques.
• Stay advised on company procedures and objectives, and always be prepared to accurately discuss them to our clients.
• Promptly assist and maintain documentation of client facing paperwork in a timely manner to include RFPs, PSEs, service requests, and purchase agreements.
• Attend required company and department meetings.
• Assist Sales staff with RFP responses.

QUALIFICATIONS

• An associate degree and three years of relevant experience; or equivalent combination of education and experience.
• Proven experience working with collaboration solutions (on premise and cloud), PSTN offerings, network systems, and virtualization technology preferred.
• Current high level industry recognized certifications including one or more of the following: Mitel MiVoice Business, MiCollab, Mitel Border Gateway, MiContact Center Business/Mitel CX, Mitel Interaction Recording preferred.

REQUIRED

SKILLS

• Solid understanding of industry technologies as it pertains to presale responsibilities. Understand hardware and software related to Marco’s current solution offerings to include both voice and data.
• Solid understanding of voice/collaboration solutions and PSTN offerings
• Basic understanding of routing and switching
• Proficiency with business collaboration tools such as MS Office applications, Visio, One Note, AI tools, and company and client specific programs

Pay Range: $80,796 - $125,234 annually + bonus opportunity

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at [external link].

Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Application Deadline: Applications are continuously accepted until the position has been filled.