Portfolio Community Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit .

Job Description

The Portfolio Community Manager is the liaison among homeowners, Board of Directors, and Committee Members, and collaborates to ensure the community is well cared for and the daily operations are well managed.The Portfolio Community Manager will oversee up to 12 communities that are a combination of HOA, Condos, and Townhomes in the Glen Allen, VA area.

Daily

responsibilities

• Onsite role for the first six months, then hybrid.
• Manage emails and phone calls. Research and respond to inquires. Problem solve.
• Data enter and update information in the database; record and track documents and information.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Source vendors, submit RFPs, offer recommendations to the board.
• Manage the vendor bidding and selection process, develop vendor relationships, and manage capital projects.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings for each community.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance updates, HOA guidelines, community events, and monthly meetings.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Issues violation letters to homeowners and follow-up to ensure corrected.
• Conduct site inspections and walk-throughs.
• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Track state statues and legalities. Read, interpret, and understand governing documents.
• Other projects as assigned.

Annual salary: $65K-$68K.

Requirements

• 3+ years of experience working with community associations or in the multifamily, leasing, and vacation rental industries.
• Understanding of the relationship among the Board of Directors, homeowners, and management company.
• Willingness to obtain the CMCA within the first year of employment, company paid.
• Customer service driven and team oriented. Consultative approach when assisting others.
• Understanding of financial documents.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and oral) and conflict resolution techniques.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.