Principal, HRBP, AWS PXT, Global Support

The AWS Support People eXperience Team (PXT) exists to accelerate the trajectory of the Support business by building and scaling people strategies and operating models in an AI-augmented environment.

The Principal HRBP role exists to power the trajectory of the business by ensuring Support has the right talent mix, senior leadership, and capabilities, to innovate and deliver exceptional customer experiences. In this role, you will partner with business leaders along with their respective leadership teams to develop and execute the Organizational and HR strategies that foster growth, drive results and increase organizational effectiveness. You will define and execute the HR strategy for a business undergoing rapid AI transformation, evolving talent expectations, and increasing organizational complexity. You must be able to understand business priorities and translate them into a people agenda that supports the business to create the conditions for everyday teams to do remarkable things. Working with partners in Talent Acquisition, Talent Management, Compensation, Builder Relations, and Workforce Planning, you will translate business challenges into people solutions that deliver measurable impact.

The ideal candidate must be able to interface effectively with leaders, peers and employees at all levels of the organization. You will need strategic thinking, business acumen, excellent communication and influencing skills, strong problem solving skills, the ability to think and plan for the long term.

Key job responsibilities

Strategic HR Partnership

• Function as a strategic consultant and trusted advisor to the leadership team; engage in strategic planning meetings to translate business needs into HR plans that accelerate product delivery and customer wins.
• Leverage knowledge of business and global landscape and trends, and external landscape and factors (social, cultural, political, legal environment, etc.), that directly affect the business to tailor people-focused solutions and drive business outcomes.

Organizational Effectiveness & Change Agent

• Design, recommend, and implement effective organization structures to ensure the structure aligns with its business strategy and strengthens culture.
• Evaluate organizational changes and create mechanisms for ongoing inspection and adjustment to evaluate if the changes have the intended business impact.
• Partner with business leaders to design and implement strategic workforce plans for an AI-enabled organization
• Drive organizations in adapting effectively to changing environments by continuously learning and developing new skills to support personal, team, and organizational growth.
• Use employee sentiment and listening mechanisms to identify trends, risks, and hotspots to inform change plans, de-risk the business, and maximize customer experience.
• Support experimentation in people systems that push the limits of what's possible, using data to evaluate effectiveness

Leadership Development & Talent Planning

• Coach senior leaders to maximize leadership effectiveness
• Serve as a trusted advisor to see around corners, recommend solutions to business and people risks, and bring objective ideas and org design options.
• Develop a strategy to build the required senior leader skills and establish a diverse pipeline through hiring, build vs. buy, internal development and succession planning, and talent movement.
• Assess both long term and immediate senior leader talent needs and skills in order to achieve long-term business goals.