Project Manager II

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

We are seeking a highly organized and technically adept Project Manager II to lead complex, cross-functional projects across our North America messaging portfolio, including 10DLC, Short Code, MMS, Toll-Free Numbers (TFN), and RCS related initiatives.

As a PM II, you will be the driving force behind our most critical initiatives. Your role is to develop & execute project plans involving multiple stakeholders, including large enterprise customer migrations, carrier & vendor integrations, and large cross-functional product initiatives. You will act as the operational glue across teams, driving daily workflows in Jira and Slack, supporting high-stakes troubleshooting and escalations, and providing clear, executive-level visibility through presentations and documentation. You are the person who turns complex technical requirements into delivered operational realities.

Your Impact & Responsibilities

• End-to-End Project Delivery: Lead complex messaging initiatives including large enterprise customer migrations, carrier integrations, as well as managing small-to-medium traffic migrations, from initial scoping and timeline planning through to final deployment and post-launch success measurement.
• Drive Carrier & Technical Integrations: Manage large-scale NA Messaging technical projects, including new carrier or supplier onboarding activities and intricate carrier integrations across the A2P ecosystem.
• Own the Operational Workflow: Serve as the master of our North America Messaging project ecosystem, optimizing cross-team collaboration and tracking via Jira, Slack & other tools.
• Manage Risks & Dependencies: Identify project risks and issues early, propose mitigation options, and manage cross-team dependencies to keep deliverables on track and remove execution blockers.
• Triage & Resolve: Support critical troubleshooting activities and act as a steady, organized point of contact during internal escalations, bringing the right technical minds together to solve problems quickly.
• Provide Strategic Visibility: Create high-quality presentation decks, project updates, and specialized documentation to keep leadership, stakeholders, and external partners aligned on project health and timelines.
• Support Product Operations: Act as the go-to project management resource for the broader Product Operations team, taking on ad-hoc initiatives that drive business value and operational efficiency.
• REQUIREMENTS
• Experienced: You have 3-5+ years of technical project management experience, preferably within the CPaaS, telecommunications, or A2P messaging industries.
• Broad A2P Messaging Knowledge: A strong understanding of the North American messaging ecosystem, including 10DLC, Short Code, Toll-Free, and MMS requirements. RCS is a bonus!!
• Migration & Integration Expertise: Proven experience leading complex enterprise customer migrations and managing software or carrier integrations.
• Tool Mastery: Advanced proficiency in Agile project management tools (such as Jira, Confluence, Excel, MS Project, Asana, Smartsheet, etc) and communication platforms (email, slack, MS teams) to drive workflow and team alignment.
• Structured & Agile: You are highly organized with a strong commitment to deadlines, but agile enough to handle rapidly changing priorities and complex, time-critical initiatives
• Cross-Functional Leadership: The ability to influence, motivate, and align engineering, product, and operations teams toward a common goal.
• Crisis Management: Experience supporting technical troubleshooting efforts and managing internal escalations calmly and effectively.
• Solution-Oriented: You can move progress forward even when all the answers aren't readily available.
• Strong Communicator & Networker: Exceptional verbal, written, and presentation skills, with a proven ability to build strong cross-functional relationships, distill complex project data into polished executive updates, and translate technical messaging topics for both technical and non-technical audiences.
• PMP Certification: A Project Management Professional (PMP) or similar certification is considered a strong nice-to-have.

This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $75,000 - 112,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until October 14, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.