Retail Assistant Site Leader - Owosso

Retail Assistant Site Leader

Tommy’s is looking for an individual to exceed guest expectations while providing a friendly guest experience. The Assistant Site Manager will help with daily operations under the general manager and ensure all company standards are being followed.

What can Tommy's offer you?

Base pay and eligibility for annual profit-sharing bonus

Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance

401k match and complimentary financial planning services

Dependent care FSA with on-site Daycare Options

Paid time off and paid holidays

Opportunity for continued education and tuition assistance

Valuable learning and development program

Significant ability to grow internally for motivated and strong performing team members

Fun, energetic, family-oriented work culture with an emphasis on team member morale

Growing nationwide brand / presence

Position

Responsibilities

Oversee all aspects of the site including but not limited to:

Accurately track and handle invoices for payment and record invoices in the Management App.

Ensure that the work schedule is properly made (for 3 weeks in advance) and appropriate for projected sales, to ensure that you are meeting your labor budget.

Ensure a safe, secure, clean, and well-maintained business operation

Investigate and handle all guest-related complaints, issues, and ensure top-notch guest service in all operations.

Perform all POS and computer related systems tasks

Able to manage opening, mid, and closing shifts on a weekly basis

Retain and create new guest relations

Maintain unit, grounds, and car wash

Must be proficient in all opening and closing tasks.

Update inventory and reports as needed

Communicate effectively all necessary business operations with leadership

Enforce cleaning and thorough hourly inspections

Properly assign team members in positions to provide efficient operation and quality service

Guest damage/ incident claims: handle guests in a positive manner, collect data, assist with the completion of a claim, ordering parts, calling guests, etc.

Drive for Top Level KPI’s within the franchise community

Ensure site follows Franchise standard of Tommy’s Express operations

Assist in ordering parts for the wash

Oversee wash cleaning and bring attention to any required maintenance, enforcing completion of the Wash Cleaning List

Team Member Relations:

Following responsibilities

Manage team of direct reports and developing relationships

Following checklists

Providing team accountability

Any additional tasks that pertain to benefiting the company and taking care of the guests

Be an Ambassador for our Unlimited Club

Professionally interview and hire the best qualified candidates based on the role responsibilities and federal labor guidelines

Keep team members on task with clear, written, and measurable goals

Properly handle disciplinary and human resources issues.

Conduct team member performance evaluations and disciplinary actions.

Create and deliver corrective actions with assistance from HR.

Assist in mid-year and end of year reviews

Review and approve timecards

Perform all POS and computer related systems tasks

Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Training

Responsibilities

Train and onboard new team members on all team member positions, utilizing Tommy’s U training tools and systems and verifying completion of all assigned training

Ensure team members are knowledgeable on situational awareness and up to date safety procedures

Implement and enforce policies, procedures, and the employee handbook to all team members

Develop Future Leaders on the following items

How to run a shift

How to make a schedule

How to handle and warranty request report

How to handle issues with team members and complete proper documentation

How to complete and manage the hourly position board

Position Qualifications & Candidate Attributes:

2 Years Assistant Managerial Experience

Proven Experience in a successful guest service role

Exceptional verbal and communication skills

Must be able to problem solve and multi-task

High School Diploma or GED

Work Environment and Physical Demands

This job operates in a retail car wash environment. Operating hours are Monday through Sunday from 7:00am - 9:00pm but may operate outside of standard hours due to maintenance and events. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work, with potential travel to assist other TXO locations.

To successfully perform the essential functions of this job, team member must be able to:

Work and commute in all weather conditions

Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information

Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers

Work in a fast-paced environment where they will often be multitasking

Move about inside the office to access standard office equipment

Constantly operate a computer and other office productivity machinery such as keyboard, copy machine and printer

Remain in a stationary position 50%+ of the time, alternating between sitting and standing

Drive between company locations and/or vendors or suppliers as needed while on job

Frequently stand and move about inside fast-paced car wash environment

Work with heavy and technical equipment, lift 50 - 70 lbs, go up heights on ladder

Tolerate vibrating tools and louder than normal work environment at times

Frequently stand and walk for the majority of each shift

Ability to lift and maneuver up to 50 pounds

Overview of Tommy Enterprises Companies:

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.