Systems Management Manager - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

We are seeking an experienced Business Applications Manager with expertise in document management applications. The manager will oversee daily tasks and activities of a team that is responsible for translating business requirements into technical system specifications and implementing those solutions. The manager will work closely with stakeholders, business analysts, vendors, and end users to resolve complex issues, deliver sustainable enhancements, coordinate testing and releases, and maintain or improve operational efficiency. This role will also be responsible for driving the strategic roadmap, ensuring the supported platforms remain stable, secure, and aligned with enterprise goals. This role blends leadership, technical oversight, and stakeholder collaboration to optimize system performance, deliver key initiatives, and support our mission of powering innovative, consumer focused healthcare solutions

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary

Responsibilities

Application Management

• Direct and provide L2/L3 production support for document management applications and various other data and application archival solutions, including incident, service request, problem, and change management activities
• Monitor application health and performance; investigate production issues; restore services within agreed service levels; and provide clear, timely stakeholder communication
• Perform detailed root cause analysis for recurring or high-impact incidents and implement corrective and preventive actions
• Gather and analyze business requirements, assess application impacts, contribute to solution design, and translate business needs into sustainable technical and functional outcomes
• Coordinate User Acceptance Testing (UAT), defect resolution, release validation, implementation readiness, and post-production verification
• Partner with application analysts, customer and vendors on upgrades, integrations, patches, configuration changes, and enhancement releases
• Manage application configuration, data quality, user access, roles, security, reports, workflows, and operational controls in accordance with enterprise standards
• Create and maintain runbooks, standard operating procedures, knowledge articles, system documentation, support metrics, and troubleshooting guides
• Identify opportunities for automation, AI-enabled operations, monitoring improvements, and process optimization to strengthen reliability and user experience
• Participate in an enterprise support model, including planned releases, critical incident response, and after-hours support when required

People Management

• Supervise team and their day-to-day activities, including providing on-going coaching and conducting formal performance reviews as part of the system-wide process
• May be responsible to provide input and development into department's overall budget and manage to the developed budget for the team

Customer Management and Support

• May prepare technical reports by collecting, analyzing, and summarizing information and trends
• Partners with key internal groups, as well as with external partners and vendors
• Follow incident, change and release management processes
• Serve as escalation point for customers and internal IT teams and may provide on-call support outside of regular business hours

Project Management

• May manage large, complex, high visibility projects by developing project plans and monitoring performance
• Prioritize initiatives based on business needs and requirements
• Monitor and create reports on project progress. Estimate time and resource requirements to fulfill work requests and, if needed, recommend alternate solutions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required

Qualifications

• 5+ years of experience in information technology, business analysis or related field working with system-wide business applications
• 2+ years of experience as a people leader/manager

Preferred

Qualifications

• Demonstrated knowledge of document management platforms such as OnBase
• Demonstrated knowledge of data and application archival platforms such as DataArk
• Experience delivering and supporting enterprise-scale implementations for Fortune 100 or comparably complex global organizations
• Hands-on experience in production application support, including incident management, problem management, change management, release management, and operational support
• Proven ability to assess issues across application, configuration, integration, data, infrastructure, and user-process layers and coordinate resolution with the appropriate teams
• Experience supporting application enhancements, deployments, patches, upgrades, integrations, and production validation

Collaboration and Problem-Solving

Skills

• Demonstrated collaboration, analytical thinking, and structured problem-solving skills
• Demonstrated ability to work effectively with business stakeholders, product owners, architects, developers, infrastructure teams, end users, and external vendors
• Demonstrated excellent verbal and written communication skills, including the ability to communicate technical issues, business impacts, risks, and resolution plans clearly
• Ownership, accountability, prioritization, and customer-service mindset in a fast-paced enterprise environment
• Proven ability to manage multiple priorities and drive issues to closure with appropriate urgency and attention to detail

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.